Senior Implementation Analyst
ABOUT EXTENDExtend offers businesses powerful spend controls and expense workflows that drive efficiency, improve security and visibility, and better manage company spending. Our primary product is a spend and expense management platform that allows SMBs to create on-demand virtual cards, automate reconciliation, and manage employee expense reports. We have built the first virtual card platform of its kind, directly integrated with processors, networks, and the technology that supports banking across the industry. We offer several virtual card products including an app-as-a-service that banks can offer business customers with their existing credit cards, a suite of virtual card APIs for those looking to build custom payment solutions, and we also offer secure connectivity to key banking and payment services that enable 3rd-parties to integrate and embed payments into their software.VC-funded Extend is headquartered in Manhattan and has recently raised $20m in capital from top fintech investors. With 60 passionate team members and exciting momentum – after launching a new subscription offering over Summer ’25, there’s never been a better time to join our team!For more information visit paywithextend.com ABOUT THE ROLEAs the Senior Implementation Analyst, you will play a key role in onboarding new bank partners and managing implementation projects from kickoff through launch. You will coordinate across internal teams including product, engineering, and legal, and external bank stakeholders to ensure our solutions are implemented accurately and efficiently.This role is critical to setting new bank partners up for long-term success. It is highly execution-focused, requiring strong project management, attention to detail, and the ability to translate business, technical, and regulatory requirements into practical implementation plans.AT EXTEND, YOU’LL:Bank Onboarding & Partner LaunchLead end-to-end onboarding and implementation of new bank partners from kickoff through go-live and ongoing support handoffServe as primary point of contact across bank partners to understand workflows, requirements, and support adoptionDevelop and manage onboarding plans, timelines, and key milestones across internal teams and stakeholdersGather and document business, technical, and regulatory requirements to inform implementation approachEstablish servicing procedures, escalation matrices, and operational process flows in partnership with bank servicing and operations teamsFacilitate onboarding sessions, product training, and knowledge transfer to bank teamsIdentify risks or gaps early and escalate or propose solutions to ensure smooth launchesEnsure a smooth transition from implementation to ongoing supportImplementation & Technical Project ManagementLead implementation of product features and enhancements for new and existing bank partnersServe as primary coordinator across Product, Engineering, Operations, and partner teams throughout the implementation lifecycleCoordinate user acceptance testing, internal validation, defect tracking, and issue remediation to support launch readinessEnsure systems and workflows are configured to support bank-specific use casesLegal, Compliance & Vendor CoordinationPartner with legal, compliance, and security teams to ensure onboarding requirements are metCoordinate vendor onboarding processes, including documentation, due diligence, and internal approvalsTrack onboarding status across stakeholders and ensure timely completion of requirementsSupport internal and external audits by preparing documentation and responding to information requestsMaintain organized records of onboarding, compliance, and audit-related materialsAnalysis & Continuous ImprovementTrack key metrics related to onboarding success, product adoption, and partner performanceAnalyze onboarding and implementation outcomes to identify trends and improvement opportunitiesProvide structured implementation feedback to Product and Engineering based on partner needs and launch learningsContribute to improving onboarding processes, documentation, and internal workflowsTHE CANDIDATE Required Experience & Skills4+ years of experience in implementation, project management, operations, consulting, or a client-facing role in a SaaS, fintech, or technology environmentExperience supporting client onboarding, implementations, or cross-functional projectsExposure to working with external clients or partners and managing deliverables across multiple stakeholdersDemonstrated experience using AI tools to accelerate analysis, improve workflow efficiency, or enhance insight generation.Experience working cross-functionally with teams such as product, engineering, or legal is a plusAbility to manage multiple workstreams, track timelines, and drive tasks to completion with strong attention to detailAbility to gather, document, and translate business, technical, and regulatory requirements into clear plansClear and concise written and verbal communication skills, with the ability to work effectively with both technical and non-technical stakeholdersWHAT WE OFFERCompetitive compensation packageEquity for all–our success is your successUnlimited vacation–and we want you to use it401K matchingFlexible work optionsComprehensive health coverage for you and your familyMaternity and paternity leave benefitsReimbursement for gym membershipsA referral bonus–bring your friends!Work with and learn from functional experts across disciplines