Strategic Account Manager

Job Description: Join the Strategic Customer team focused on retaining, growing, and deepening Handshake's partnerships with Fortune 500 and Fortune 100 employers Inherit and own a book of Handshake's most strategic customer relationships Lead overall commercial partnership post-sale alongside the Client Success Manager Responsible for executive alignment, renewal strategy, contract negotiations, account planning, and identifying whitespace opportunities Ensure customers realize value from their partnership while uncovering opportunities to expand Handshake's footprint and impact Operate with high autonomy and engage customers in person to strengthen relationships Requirements: 5+ years of SaaS account management, customer growth, or closing experience, including 3+ years supporting enterprise or strategic customers Proven track record of customer retention, contract renewals, and expansion attainment within a defined book of business Experience managing complex six-figure enterprise partnerships with multiple stakeholders and long-term relationship strategies Strong account planning and consultative selling skills, with the ability to identify growth opportunities within existing accounts Ability to lead executive-level conversations, position strategic value, and navigate sophisticated customer organizations High ownership and accountability, with comfort operating autonomously in high-visibility customer relationships Strong forecasting hygiene, renewal management discipline, and operational rigor across monthly and quarterly business rhythms Willingness to travel regularly and engage in in-person customer meetings, executive business reviews, and relationship-building activities Benefits: Equity in a fast-growing company 401(k) match, competitive compensation, financial coaching Paid parental leave, fertility benefits, parental coaching Medical, dental, and vision, mental health support, $500 wellness stipend $2,000 learning stipend, ongoing development Internet, commuting, and free lunch/gym in our SF office Flexible PTO, 15 holidays + 2 flex days, winter #ShakeBreak where our whole office closes for a week! Team outings & referral bonuses