Implementation Manager - RCM/Healthcare

Location Miami, FL (On-site Monday-Friday preferred, with hybrid possibility) Who We Are At Paradigm, we're revolutionizing home care through innovative technology. As the fastest-growing tech company in this sector, we empower home care agencies with cutting-edge solutions in billing automation, growth education, authorization management, and beyond. We believe that by streamlining agency operations with third-party payers like the Department of Veterans Affairs and Medicaid, we ultimately enhance the quality of care for seniors, veterans, and underserved communities. We foster a dynamic and collaborative work environment where new ideas are welcome, and creativity thrives. Joining our team means becoming part of a supportive community that values continuous learning and excellence. We're on a mission to revolutionize home care and are looking for passionate individuals to help us make a lasting, positive impact. Position Snapshot As an Implementation Manager, you support new and existing customers, guiding them through each phase of the RCM onboarding process to ensure a smooth and successful transition. This position is well-suited for a problem-solver who is passionate about helping customers progress during each phase of onboarding. You will play a critical role in problem-solving, troubleshooting, and optimizing workflows, ensuring customers achieve their desired outcomes efficiently. This role is ideal for a strategic thinker and proactive problem-solver who is passionate about customer success and skilled at managing multiple projects simultaneously. You will collaborate cross-functionally to streamline processes, address challenges, and drive continuous improvement in departmental processes. This position reports to the Director of Implementation and Enrollments. Core Responsibilities Lead kickoff to collect practice demographics, NPIs/Tax IDs, payer mix, service lines, and current A/R posture Build a clear onboarding plan with milestones (enrollments, EDI/ERA/EFT, portal access, training, pilot, go-live) and owners Facilitate clearinghouse setup and EDI/ERA/EFT enrollments; obtain and manage payer/VA/Medicaid portal access and roles Define submission schedules, reconciliation processes, and handoffs between provider staff and our Billing/Collections teams Execute the go-live checklist; target time-to-first-claim and time-to-first-payment goals Be the primary point of contact during onboarding with clear, proactive communication Identify risks (missing artifacts, payer bottlenecks, auth barriers) and drive mitigation plans and escalations Build and maintain strong relationships with customer by understanding their needs, addressing inquiries promptly, and proactively offering solutions to enhance their experience Act as a liaison between customer and internal departments to ensure seamless communication and efficient issue resolution Educate customers about the services available to them Experience and Skills Minimum 2-3 years of customer success or customer implementation experience Minimum 1-2 years of experience in the healthcare industry Ability to work independently and as part of a team Excellent verbal and written communication skills Excellent organizational and project management skills Strong analytical and creative problem-solving skills Experience with software/system integration and troubleshooting Able to work in a fast-paced, high-volume environment Education and Qualifications Bachelor’s degree in Healthcare Administration, Business Administration, or Hospitality, or other related field preferred What We Offer Medical, dental, and vision benefits 401k retirement plan Aflac benefits Paid time off Professional development support Compensation $60,000-$70,000 depending on experience