Infra Engineer - Digital Experience / End-User Experience (EUX) Engineer

Job Title: Infra Engineer - Digital Experience / End-User Experience (EUX) EngineerRemoteLong Term ContractMust Have:• Nexthink / Digital End User Experience tools expertise• ServiceNow Expertise (ITSM, Employee Center and virtual Agent)• Good Expertise on Digital Experience monitoring tools like Dynatrace/Riberbed AternityJob Description/ Responsibilities• Proactive Servicing Role - High degree of experience with Proactive Servicing in the context of Nexthink and ServiceNow, looking to evaluate our entire process, benchmark against industry best practices)Key Responsibilities:• Monitor device and application health using Nexthink dashboards.• Analyze sentiment surveys and behavioral patterns to detect early signs of degradation.• Correlate Nexthink data with ServiceNow incident trends.• Recommend proactive campaigns and remediation actions.• Define and track XLAs and experience KPIs.• Align Nexthink insights with ServiceNow dashboards and reporting.• Captures real-time experience data (device health, app performance, user sentiment).Skills:• Experience with Nexthink, ServiceNow Reporting, and XLAs.• Hands-on with Nexthink Actions, ServiceNow Flow Designer, and scripting (PowerShell, Python).• Experience with automation platforms and scripting• Strong analytical and communication skills• Deep knowledge of ServiceNow platform, modules, and configuration.• Experience with Virtual Agent, Now Assist, and ServiceNow AI features.