Process Consultant

Dice is the leading career destination for tech experts at every stage of their careers. Our client, Quadrant Technologies, is seeking the following. Apply via Dice today!Process ConsultantLocation : Westerville, OH | (onsite)Full Time Only Technical SkillsThorough understanding of ITIL and IT Service Management conceptsFamiliar with industry leading ITSM platforms like ServiceNow, BMC on functionalities, integrations and out of box featuresExperience in designing, developing and documenting IT Service Management processes and workflowsExperience in developing ITIL process performance metrics, measurements and agreementsKnowledge of Service and Systems management applications including ticketing/workflow toolsExperience in driving end to end major incident management processKnowledge of at least one recognized process improvement techniques like 6sigma, PDCA etc.10 Years of work experience in relevant skillsManage Cross functional support for IT Life Cycle and Operations which includesPlanning and AnalysisRequirements DefinitionDesign SpecificationsAsset ManagementSoftware License TrackingTechnology ArchitectureIntegration and TestingImplementation and MigrationTraining and Knowledge TransferDocumentationOperations and AdministrationTechnology Refreshment and ReplenishmentManage Cross functional support to ensure the Service Delivery which includesAvailability ManagementCapacity ManagementPerformance ManagementService Level Monitoring and ReportingService Support which includes Incident ManagementProblem ManagementConfiguration ManagementChange Management Release Management Reporting SLRsSalman Shaikh Quadrant Technologies +1- (Cell)