Production Partner II, NEO Home Loans

Job Description Why Better. Why Now. Better is rebuilding home finance as an AI-native platform—turning a process that once took weeks into something that can happen in seconds.With over $110B in loans funded and $1.2B+ raised, we operate at real scale while rethinking how homeownership works from the ground up.The category hasn't caught up yet. That's the opportunity.Why Better. Why Now.Better is rebuilding home finance as an AI-native platform—turning a process that once took weeks into something that can happen in seconds.With over $110B in loans funded and $1.2B+ raised, we operate at real scale while rethinking how homeownership works from the ground up. We're applying technology and automation across the mortgage lifecycle to make it faster, cheaper, and more transparent.The category hasn't caught up yet. That's the opportunity.The OpportunityAt NEO Home Loans, powered by Better Mortgage Corporation, our mission is clear: redefine your financial journey. We strive to unlock people's full financial potential, providing clarity throughout every step of the loan process. By making lending approachable, we bring transparency and consistency to the financial world, guiding individuals towards decisions that serve their best interests. Our team comprises passionate, talented, and hardworking individuals dedicated to achieving excellence. Join our team and be part of a dynamic company that values innovation, fosters personal growth, and prioritizes a culture of collaboration and excellence.How You'll Make an ImpactPrepare loan scenarios and financial analyses to support client consultations. This includes reviewing borrower information, evaluating loan options, and preparing financial comparisons that help the Mortgage Advisor guide clients through purchase or refinance strategies.Serve as a primary point of contact for borrowers and real estate agents during the home search phase. Provide timely updates, answer questions, issue updated pre-approval letters, and help ensure all parties remain informed and aligned throughout the transaction.Assist borrowers and agents when offers are submitted by preparing updated loan analyses, coordinating contract meetings, and ensuring the Mortgage Advisor has the necessary information to support contract discussions and strategy.Help manage the active loan pipeline by monitoring file progress, coordinating with Credit Analysts, Loan Specialists, and operations teams, and ensuring transactions continue moving toward closing.Execute loan locks within approved parameters and coordinate lock extensions when necessary, ensuring accurate communication with internal teams and timely updates for clients.Monitor the pipeline for refinance opportunities and coordinate refinance consultations with the Mortgage Advisor when appropriate.What You'll BringStrong mortgage knowledge and the ability to review and structure loan scenariosExcellent verbal and written communication skills with the ability to build confidence with borrowers and real estate agentsHighly organized with the ability to manage multiple loan files and deadlines simultaneouslyStrong problem-solving skills and ability to proactively identify and address issues in loan filesComfortable collaborating with borrowers, real estate agents, and internal teams throughout the transaction lifecycleSelf-motivated with a high level of accountability and attention to detailExperience working with CRM systems, loan origination software, and mortgage documentation processesMortgage industry experience requiredNMLS licensing preferred or willingness to obtain licensing encouragedWhat We OfferPerformance-driven compensationCompetitive base salary with bonus or incentive opportunities, depending on roleComprehensive, flexible health benefitsA range of medical and dental plans to choose from based on your needs, with vision coverage available for you and your family starting on day one.Financial wellbeing & long-term supportBuild long-term financial security with a 401(k) through Vanguard, HSA with employer contributions, FSA's, Employer Paid STD & LTD plans and access to financial planning resources.Time to rechargeGenerous paid time off, company holidays, sick time, and paid parental leave.Support for familiesPaid parental leave and childcare support, including employer matching for dependent care FSA.Holistic wellbeing supportMental health care (6 free virtual or in-person sessions) and wellness programs through Spring Health, EAP access, and additional perks like pet insurance and lifestyle discounts.Flexibility in how you work and livePre-tax Commuter benefit accounts with an employer match, and programs designed to support different working styles and lifestyles.Daily perks that make work betterMeal and snack offerings in select offices, plus a stipend to support your day-to-day - whether you're in the office or working remotely.An exceptional NYC office experienceWork from our World Trade Center headquarters - featuring thoughtfully designed spaces, natural light, and panoramic skyline views. It's a space built for collaboration, creativity, and bringing bold ideas to life.High-impact work at a category-defining momentHelp shape the brand of an AI-native company reinventing homeownership from the ground up.Disclaimer Better Home & Finance Holding Company is an equal opportunity employer committed to fostering an inclusive and diverse environment for our employees. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status, or any other reason protected by law. We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. Better will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.Better is the first AI-native mortgage and home equity finance company, revolutionizing one of the largest financial markets in the world. We make home finance radically more transparent; using AI and proprietary technology to eliminate friction from the mortgage process through our industry-leading AI platform, Tinman, and the first voice-based AI mortgage assistant, Betsy™. Our mission is simple: make homeownership cheaper, faster and more accessible by transforming how people buy and finance homes.The facts that speak for themselves:We've funded over $110 billion in loans (more than any other fintech in the US!)Raised over $1.2 billion in equity capital to modernize the $15 trillion mortgage industryBetter's propriety AI platform makes us an award-winning lender:Fintech Breakthrough Award 2025: Best Lending InnovationYahoo! Finance (Jan 2025): Best Mortgage Lender for First-Time Homebuyers – Best for quick approvalYahoo! Finance (2025): Best Online Mortgage LenderMoney Magazine (2025): Best for fast closingForbes (2023): Best Online Mortgage LenderWe're building the future of home finance - and we're looking for smart, driven, ambitious innovators who are ready to tackle the most impactful work of their careers.