Portfolio Operations Supervisor - Housing Program Supervisor

Working Title: Portfolio Operations Supervisor Job Class: Housing Program SupervisorAgency: Housing Finance AgencyJob ID: 94041Location: St. PaulTelework Eligible: YesFull/Part Time: Full-TimeRegular/Temporary: UnlimitedWho may apply: This position is open to qualified internal and external candidates.Date Posted: 05/13/2026Closing Date: 05/27/2026Division/Unit: Single Family-Bus Ops SuperDays of Work: Monday - FridayTravel Required: YesSalary Range: $44.24 - $63.35 / hourly; $92,373 - $132,274 / annuallyClassified Status: ClassifiedBargaining Unit/Union: 216 - Middle Management Association/MMAFLSA Status: Exempt - ExecutiveDesignated in Connect 700 Program for Applicants with Disabilities: YesTelework is available per the State of Minnesota policy.Candidates residing in Minnesota within 50 miles of our St Paul office may be eligible to telework up to 50%.Candidates residing in Minnesota and more than 50 miles from our office may be eligible to telework more than 50%.Candidates residing in Wisconsin within 50 miles of our office may be eligible to telework up to 50%.Candidates who do not reside in Minnesota or within 50 miles of the office in Wisconsin are not eligible to be hired, unless planning to relocate within 50 miles of the office.The work you'll do is more than just a job.At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.Minnesota Housing is hiring! Serve Minnesotans by leading critical housing finance operations. The Single Family Portfolio Operations Supervisor oversees a $7B+ loan portfolio and ensures quality control for $1B+ in annual lending. This role supports and develops staff, maintains clear policies and procedures, and addresses complex operational issues. You’ll collaborate closely with program, legal, finance, and external partners to ensure compliance and effective service delivery, while fostering a respectful, accountable, and mission-driven team environment.Essential Job DutiesSupervise Portfolio Management and Quality Control (QC) staff; direct day-to-day work to meet goals aligned with agency values. Develop, implement, and manage procedures, guides, applications, and internal policies used by the teams. Establish and oversee departmental reporting; ensure reports are prepared, analyze results, and communicate findings. Manage third-party vendor relationships and monitor performance against contractual expectations. Participate in division and agency leadership activities, including budget preparation, division workplan development, employee engagement initiatives, Annual Housing Plan development and implementation, and active engagement in leadership meetings.Minimum QualificationsTo be qualified for and considered for this position, applicants must meet all of the minimum qualifications listed below. Ensure that your resume contains descriptions of your work experiences sufficient for comparison against the requirements stated below and indicate the beginning and ending month and year for each job held. Only applicants whose resumes clearly demonstrate fulfillment of each of these minimum qualifications will be considered for this position.Four (4) years of experience in consumer mortgage loan servicing, including loss mitigation processes and strategies. Two (2) years of supervisory or management experience.Experience and working knowledge of consumer mortgage servicing requirements, including managing a real estate owned (REO) portfolio from foreclosure to final disposition, as required by State and Federal regulations, Fannie Mae, Freddie Mac, FHA, VA, USDA and private Mortgage Insurance companies.Ability to communicate effectively with diverse communities across various cultures and to plan, organize, and direct the technical and administrative activities of staff and partners. Strong analytical and reporting skills, evidenced by experience in the use of reporting tools (e.g. Microsoft Excel) and strategies.Experience in negotiation, conflict resolution and consensus building with diverse groups to solve difficult and sensitive problems. Experience leading new initiatives that include integration with numerous partners.Preferred QualificationsWorking knowledge of ACEs quality control softwareExperience in post-closing quality control operationsCertification or licensure under the Nationwide Mortgage Licensing System (NMLS) or mortgage industry designations in consumer mortgage lending (such as Certified Residential Servicer or Certified Mortgage Banker)Bachelor Degree in Business or Finance. Three (3) or more years of Supervisory or Management experience specifically in the area of mortgage servicing operations Physical RequirementsRequires moving office items such as file folders and small office tools.Additional RequirementsThis position requires successful completion of the following:Reference Checks.Job related background checks. Conflict of Interest Disclosure.Driver’s License Check. How To ApplySelect “Apply for Job” at the top of this page. If you have questions about applying for jobs, contact the Careers Help Desk at 651-259-3637 or email careers@state.mn.us. For additional information about the application process, go to http://www.mn.gov/careers.ContactIf you have questions about this position, contact Human Resources at mhfa.hr@state.mn.us or 651-539-9627.To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID - 94041, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Human Resources at mhfa.hr@state.mn.us.About Housing Finance AgencyAt Minnesota Housing, we know that affordable housing is an essential part of Minnesota’s infrastructure. When you work here, you’re helping to build stronger communities. We have a national reputation as one of the finest housing finance agencies in the country.Working together to improve the state we love. What do Minnesota's State employees have in common?A sense of purpose in their workConnection with their coworkers and communitiesOpportunities for personal and professional growthBenefitsAs an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.Your benefits may include:Paid vacation and sick leave 12 paid holidays each year Low-cost medical, dental, vision, and prescription drug plansFertility care, including IVFDiabetes careDental and orthodontic care for adults and children 6 weeks paid leave for parents of newborn or newly adopted childrenPension plan that provides income when you retire (after working at least three years)Employer paid life insurance to provide support for your family in the event of deathShort-term and long-term disability insurance that can provide income if you are unable to work due to illness or injuryTax-free expense accounts for health, dental, and dependent care Resources that provide support and promote physical, emotional, social, and financial well-beingSupport to help you reach your career goals:Training, classes, and professional developmentStudent Loan Reimbursement (pilot program)Tuition Assistance ProgramFederal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov)Employee Assistance Program (EAP) for work/life support:A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performanceCommon sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issuesDaily Living/Convenience Services: Chore services, home repair, trip planning, child/elder carePrograms, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.EQUAL OPPORTUNITY EMPLOYERSMinnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.Applicants With DisabilitiesMinnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651-259-3637 or email careers@state.mn.us and let us know the support you need.