Client Care Representative

Replies within 24 hoursBenefitsAbout us401(k)401(k) matchingDental insuranceEmployee discountHealth insuranceLife insurancePaid time offVision insuranceMister Sparky of Myrtle Beach has been doing residential electrical work since 2010 in Conway, SC 29526. Since then we have expanded to plumbing and opened in 4 additional locations. We are challenging, fast-paced, customer-centric and our goal is to be the largest and most dependable service company in the area's we service. .Our Work Environment IncludesModern office settingLively atmosphereGrowth opportunitiesWe are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.ResponsibilitiesManage large amounts of incoming callsGenerate sales leadsIdentify and assess customers’ needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsMeet personal/customer service team sales targets and call handling quotasHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documentsFollow communication procedures, guidelines and policiesTake the extra mile to engage customersSkillsProven customer support experience or experience as a client service representativeTrack record of over-achieving quotaStrong phone contact handling skills and active listeningCustomer orientation and ability to adapt/respond to different types of charactersExcellent communication and presentation skillsAbility to multi-task, prioritize, and manage time effectivelyHigh school degreeJob Type: Full-timePay: $16.00 - $18.00 per hourScheduleDay shiftSupplemental PayCommission payCompensation: $16.00 - $18.00 per hourJoin the Mister Sparky Team!We want to make joining our team as easy as possible. Our team members are the most valuable assets in our organization. It’s true, our employees come first! How do we prove it? First things first. Pay— We believe the best performers deserve the best pay. That’s why we want to pay YOU the best competitive rate. Flexibility— We want YOU to have time for the most important things in your life. Our scheduling is flexible. Find out how we do it.Career Path— We offer you an unlimited future with our world class training programs. Our training programs include Technical Training, Virtual technical training, communications, sales, and more! If you are serious about your career and want to learn from the best in the industry apply today!So, if you have a great attitude and a strong work ethic, and are someone who takes pride in the work you do, then we want to hear from you!Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling and compensation at this franchise should be made directly to the franchise location, and not to Mister Sparky Corporate.