New Braunfels 01 (IH35/Walnut) True TX BBQ - Order Taker/Runner - Part time

ResponsibilitiesJob Summary: As an Order Taker/Runner, you'll play a key role in the overall H-E-B Restaurant guest experience by providing positive and memorable service while you take guest orders, prepare drinks, deliver food, and maintain cleanliness of the dining area and patio.Key Responsibilities & Essential Functions:Customer Service / Sales:Builds strong relationships with customers in varying situationsTakes orders from customers; assists with menu / beverage selections, including alcoholic beveragesProvides detailed information on menu items and specials, and beer and wineServes food, drink, and products to guestsProcesses cash, check, debit, and credit transactions accurately and quicklyUses suggestive selling techniques / merchandises effectively to meet guest needs and build department salesInteracts positively with customers in person, on the phone, or through technologyAssists with catering orders as neededAddresses complaints; resolves problems in a way that builds relationshipsModels teamwork to ensure a great guest experiencePrepares, packages, merchandises productAssists in technical areas as neededCompliance / Food Safety / Sanitation:Ensures compliance with TABC regulationsEnsures compliance with department and Store standard operating proceduresBuses / cleans tables; performs deep clean of dining, ordering, bar areas, as neededMaintains beverage station and bar areasMaintains sanitation in food / beverage prep areas and display casesProperly handles, operates, and maintains equipmentPerforms other duties as assignedThe responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations.Qualifications & Key Requirements:Work Experience:1+ years Experience in customer service - Required Experience in restaurant Point of Sale (POS) systems (preferred) - PreferredKnowledge/Skills/Abilities:Working understanding of nutrition values and ingredients - RequiredAdvanced communication, interpersonal, and customer service skills - RequiredOrganization and planning skills - RequiredComputer skills - RequiredReading / writing skills - RequiredAbility to handle guest feedback and resolve problems effectively - RequiredAbility to maintain a smile, even when balancing multiple priorities - RequiredEducation:Licenses/Certifications: Completion of Alcohol Seller Training / Cash Handling training upon hire Upon Hire - RequiredPhysical Demands & Working Conditions:Function in a fast-paced, retail environmentWork extended hours and / or rotating schedulesSafely maneuver around moving mechanical partsConstantly reach at waist, graspFrequently be exposed to fumes or airborne particles, and toxic or caustic materialsFrequently stand, walkFrequently be exposed to wet and cold conditionsOccasionally reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, pivot, twist, push / pull with arms, pinch, perform fine motor movements, shoulder circumductionOccasionally be exposed to heat, ambient temperatures, and loud noiseDemonstrate the ability to lift 50 lbs, and manage in excess of 50 lbs.While there may be exceptions, the measurements noted are generally defined as--Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour dayIt is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Last revised: 8/1/2019