Railbike Guide

DescriptionRevolution Rail Co. is seeking dynamic & energetic people for our Rail Bike Guide position. Those who enjoy interacting with people and like working outdoors are the ideal candidate. They will work closely with our management team to provide guided rail bike tours, support the customer experience, and gather occasional content for social media.Ideal candidates will have experience in hospitality and outdoor excursions. The ability to learn new skills, a friendly and outgoing disposition and a strong work ethic are more important than previous experience. Guides who display initiative and ability to contribute will have the opportunity to develop and grow with a rapidly expanding national organization.ResponsibilitiesAssist with daily station operations: check-in customers arriving for rail bike tours, answer phones and respond to emails, book reservations over the phone and in-person, etc.Chat with walk-in customers: answer any questions they may have, provide an overview of the rail bike tours, etc.Assist with the station gift shop: process transactions via cash/card, restock merchandise, maintain cleanliness and organizationAssist with daily and weekly tasks to maintain a clean and attractive station environmentCommunicate regularly and effectively with other rail bike guides regarding customer flowCreate a fun & memorable experience for customers Lead groups on railbike tours Develop an understanding of the RevRail customer experience, our excursions, and environmental awareness Ensure the safety & wellbeing of all participants.Deliver safety briefings and history talks (will train) Make minor repairs and adjustments to rail bikes (will train) Provide first aid and emergency response as needed (will train)Fulfill other duties set out by managementRequirementsPhysical fitness: ability to team-lift two-seat and four-seat rail bikes (180-220lbs) with assistance and pedal a railbike for 2-hour time blocks 3-4 times a shiftLove of nature and being outdoorsHave excellent people and communication skillsProvide professional, friendly customer service in all interactionsHave a great attitudeStrong, consistent work ethic; team playerComputer skillsAbility to work in various weather conditionsAbility to speak in front of medium/ large groups Work well in a busy and dynamic work environment Valid Driver's License (preferred)