Hardware Operations Specialist
About the RoleNutrislice is hiring a Hardware Operations Specialist responsible for customer support, operations, and technical problem-solving across our hardware products. This role is ideal for someone who enjoys working directly with customers, solving real-world problems, and owning outcomes from start to finish. You’ll handle everything from placing and tracking hardware orders to troubleshooting issues with clients and improving internal documentation.This is not a purely technical or back-office role. Success in this position requires strong communication skills, sound judgment, and the ability to navigate situations where the answer isn’t always documented. This role reports to the Sr. Manager of Hardware Operations.Responsibilities IncludeCustomer Support & Communication Communicate directly with clients via email and phone regarding hardware orders, delivery status, and issuesGuide customers through troubleshooting steps, including live phone support when neededTranslate technical concepts into clear, actionable instructionsTake ownership of issues and ensure they are fully resolved, not just escalated Hardware Operations & LogisticsPlace accurate hardware orders with vendors based on client requirementsTrack shipments, confirm deliveries, and resolve any issues with vendors or logisticsMaintain organized records of hardware purchases, warranties, and inventoryTroubleshooting & Technical SupportDiagnose and resolve issues with digital signage displays, media players, digital labels, and ticket printersSupport inbound hardware-related tickets and drive them to resolutionCollaborate with internal teams and vendors on more complex technical issuesProject CoordinationManage standard hardware implementations from order through deploymentSupport larger or more complex installations alongside the Sr. ManagerCoordinate timelines, stakeholders, and installation logisticsDocumentation & Process ImprovementTest hardware setup and configuration instructions to ensure accuracyUpdate and improve documentation as hardware, software, and processes evolveIdentify gaps in documentation and proactively create clear, usable guidanceProblem Solving & OwnershipDiagnose issues that do not have documented solutions and determine next steps independentlyOperate effectively in situations where information may be incomplete or evolvingBalance speed, accuracy, and customer experience when making decisions Qualifications2+ years in a customer-facing operations, support, or technical coordination roleStrong communication skills, especially with non-technical customersProven problem-solving ability and critical thinking skillsAbility to manage multiple tasks and priorities independentlyTechnical aptitude and comfort learning new systems quicklyExperience with hardware, digital signage, or similar systemsFamiliarity with networking basics (Wi-Fi, IP addresses, connectivity issues)Experience with CRM tools, spreadsheets, & support platformsBenefits IncludeRemote work - We are a remote-first company! Insurance - Health, Dental, Vision 401k with matchUnlimited PTOSalary range of $55k-$65kImportant DetailsNo visa sponsorship available.Reference and background checks required before the start date.Applicants must reside in one of the following states to be considered for this position: Arizona, Colorado, Connecticut, Florida, Georgia, Illinois, Maine, Michigan, New Jersey, North Carolina, Oklahoma, Pennsylvania, South Carolina, Texas, or Utah. If you do not reside in one of these states, please do not apply, as your application will not be reviewed.Equal Opportunity EmployerNutrislice celebrates diversity and is committed to creating an inclusive environment for all employees.PI284640481