General Manager, SoHo Store

Founded in 1874, Louis Poulsen (LP) is a Danish lighting manufacturer born out of the Scandinavian design tradition where form follows function. The function and design of our products are tailored to reflect and support the rhythm of natural light. Every detail in the design has a purpose. Every design starts and ends with light. We believe in passionate craftsmanship that produces quality lighting and design products that are pleasing to the eye and to the light.In close partnership with designers, architects and other talents like Poul Henningsen, Arne Jacobsen, Verner Panton, Oki Sato and Gabriel Tan, we have established ourselves as one of the key global suppliers of architectural and decorative lighting. Defying traditional product categories, our products serve and span the professional and private lighting markets for both indoor and outdoor applications.We are represented all over the world and are now looking for a General Manager for our new SoHo store opening.Why should you apply for this position?You will have a unique opportunity to be part of an iconic Danish design company and become the driving force behind a successful store opening in the iconic SoHo neighborhood in New York City. You will have the opportunity to shape the store’s culture by building and leading your team. This role reports to our Managing Director, US, and is a full-time position based in SoHo.Your ResponsibilitiesWe are looking for a profile who can combine the roles of retail leader, brand ambassador, and connector to the design community. In this role, you will have full ownership of the store’s commercial performance, team development, and local market presence. You will be responsible for delivering exceptional client experience, building strong relationships, and positioning the SoHo store as a leading design destination.Your responsibilities include:Team leadership & culture: Recruit, hire, and onboard a high-performing team; lead, coach, and develop employees; set clear expectations and KPIs; and foster a collaborative, accountable, and design-driven culture.Sales & performance: Own and deliver sales targets; drive key metrics such as conversion, average order value, and retention; lead by example on the floor; and ensure strong client relationships and high-value transactions.Client experience & brand standards: Uphold Louis Poulsen’s premium service, storytelling, and product knowledge; maintain a visually compelling store environment; build relationships with high-value and repeat clients; and resolve client matters with professionalism.Community & brand activation: Develop local activation strategies; plan and host events, launches, and cultural programming; collaborate with marketing; and build partnerships with local creatives, brands, and institutions.Trade & business development: Grow relationships with architects, interior designers, and trade clients; position the store as a trusted project partner; and drive project-based business in collaboration with regional sales.Operations & execution: Oversee scheduling, payroll, inventory, and merchandising; ensure accurate reporting, forecasting, and CRM usage; coordinate with logistics and customer service; and maintain operational excellence and compliance.Market ownership & strategy: Act as Louis Poulsen’s brand ambassador in New York; provide insights on clients, products, and trends; identify growth opportunities; and contribute to long-term store strategy and performance optimization.About YouWe are looking for an experienced and commercially driven retail leader with a passion for design and a strong ability to build both high-performing teams and lasting client relationships. You bring solid business acumen and are comfortable managing KPIs, reporting, and cost control, while operating hands-on in a fast-paced, high-touch environment. With a structured approach and strong communication skills, you are able to balance multiple priorities and lead with clarity, accountability, and professionalism.You likely bring:5+ years of store management experience within premium or luxury retail, with a strong track record of delivering sales results.Proven ability to recruit, develop, and lead high-performing teams, combined with a hands-on leadership style on the sales floor.Experience working with both direct-to-consumer and trade business, including building relationships within the architecture and design (A&D) community (an existing local network is a plus).A strong understanding of clienteling and consultative selling in a high-touch retail environmentProficiency in CRM systems, POS platforms, and retail reporting tools.A genuine interest in design, architecture, and lighting, with the credibility to represent the Louis Poulsen brand at a high level.Why join us?We offer a challenging job in a dynamic but informal organization. An organization that emphasizes good employee conditions and relations. We ensure that you get the necessary knowledge of our company and products through introductory and training programs, where you will learn more about our lighting philosophy, as well as learn about the products and their history.At Louis Poulsen we value diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, or any other applicable legally protected characteristics.We regularly review all applications received and reserve the right to close applications prematurely if the right candidate shows up early in the hiring process.Compensation (NYC Pay Transparency)Base salary range: $80,000 – $90,000 (final offer depends on experience and qualifications).Bonus/commission: Uncapped commission structure.If you have any questions, please contactCarly Ann ConelliManaging Director UScac@louispoulsen.comAddress:135 Madison AveNY 10016, New YorkUSAApplication deadline:As soon as possibleThe BusinessLouis Poulsen and Audo Copenhagen are part of Flos B&B Italia Group. Flos B&B Italia Group is the largest global high-end design group with a European heritage. Founded in December 2018 and jointly controlled by the two leading investment firms Investindustrial and The Carlyle Group, Flos B&B Italia Group aims to further grow globally through acquisitions as well. Today the Group brings together a collection of powerful and complementary iconic companies: B&B Italia, FLOS, Louis Poulsen, Audo Copenhagen, FENDI Casa, Maxalto, Lumens, Azucena and Arclinea.Additional information is available at www.flosbebitaliagroup.com