ITS Support Engineer I

Overview As an ITS Support Engineer at Amazon, you provide on-site, high-quality IT support to our corporate workforce, ensuring laptops, servers, and websites function reliably. You work across teams, diagnose and resolve hardware/software issues, and mentor peers while managing escalations. You will help maintain secure, available IT services in a dynamic, high-availability environment. This role offers meaningful impact by enabling Amazonians to work efficiently and innovate at scale. Compensation / BenefitsMedical, Dental, and Vision CoveragePTO401(k) Plan with matchingRSUs includedParental leave optionsLife & AD&D insurance ResponsibilitiesDeliver on-site, hands-on support; diagnose, troubleshoot and resolve hardware/software issuesTriage and escalate system or network outages to minimize downtimeExecute change management activities in a high-availability settingCollaborate with partner teams and vendors on continuous improvement initiativesManage IT asset inventories and lifecycleMentor peers and contribute to hiring and trainingKeep up with latest IT policies and technologies to provide accurate solutionsOccasional travel and 24/7 on-call for high-severity incidents Key requirements1+ years of Windows Server technologies (AD, DFS, Print Services, SCCM)2+ years troubleshooting in a multi-user high-availability environment2+ years PC repair, deployment, and disposal experience1+ years IT client, server, and network service delivery experience2+ years networking experience (DNS, DHCP, SSL, TCP/IP)2+ years corporate environment Windows/Mac/Linux OS support2+ years supporting and maintaining a corporate network environmentcustomer-focusedcollaborativeproblem-solvingWindows Server (AD, DFS, Print Services, SCCM)Networking (DNS, DHCP, TCP/IP, SSL)PC repair and deployment