SERVICE ADVISOR

Description: Job SummaryThe Service Advisor is responsible for greeting customers, assessing vehicle service needs, preparing repair orders, and coordinating with technicians to ensure timely and accurate vehicle repairs. The advisor communicates repair recommendations, costs, and timelines to customers while delivering a high level of customer satisfaction consistent with Ford and Lincoln brand standards. Requirements:  Key ResponsibilitiesCustomer ServiceGreet customers promptly and professionally when they arrive for serviceListen to and document vehicle concerns or maintenance requestsProvide clear explanations of recommended services and repairsMaintain regular communication with customers about repair status and completion timeEnsure a positive customer experience to support high Customer Satisfaction Index (CSI) scoresService Process ManagementCreate and manage repair orders accurately in the dealership management systemSchedule service appointments and manage workflow for techniciansReview technician findings and translate them into understandable recommendations for customersObtain customer authorization for repairs and additional workEnsure vehicles are delivered back to customers clean and on timeSales & Service RecommendationsRecommend maintenance services based on manufacturer guidelines from Ford / LincolnUpsell necessary maintenance items such as: Tire rotations Brake service Fluid exchanges Factory scheduled maintenance Explain warranty coverage and extended service plansAdministrative DutiesVerify warranty coverage and submit warranty claims when applicableMaintain accurate records of services performedCoordinate with the parts department to ensure parts availabilityProcess payments and finalize service invoicesRequired Skills & QualificationsHigh school diploma or equivalent (automotive or business training preferred)Customer service experience (automotive dealership experience preferred)Strong communication and interpersonal skillsBasic automotive knowledge or willingness to learnAbility to multitask in a fast-paced environmentComputer proficiency with dealership management systemsPreferred ExperiencePrior experience as a service advisorKnowledge of Ford/Lincoln service procedures and warranty policiesFamiliarity with systems such as: Ford OASIS Dealer Management Systems (CDK) Pay Structurebase salary + commission/bonus structure based on:Labor salesParts salesCustomer satisfaction scoresTypical earnings:$50,000 – $80,000+ per year Compensation details: 50000-80000 Yearly SalaryPIf6e8d0ed9ff5-37483-32914412