Remote Medical Customer Support Specialist (Dutch & English)

Freelance Patient Screening Specialist - Dutch SpeakingAbout UsAccelerate patient enrollment in clinical trials withSubjectWell , helping patients gain access to life-changing medications. We support biopharmaceutical companies and CROs in completing clinical trials faster so innovative treatments can reach patients sooner.If you enjoy helping people and have strong communication skills, join our virtual team and contribute to meaningful medical research.About The RoleWe are looking for aDutch-speaking Freelance Patient Screening Specialistto support patients interested in participating in clinical trials.Your main responsibility will bespeaking with patients via inbound phone calls and email , answering their questions, and guiding them through the screening process until they are successfully connected with a study site.Important:Availability to answer inbound calls between 9:00 and 18:00 CET (Monday–Friday) is required; however, as call volume can be low, the role allows time for studying, reading, or working on other asynchronous freelance projects and is therefore well suited for freelancers such as translators, designers, researchers, or students who can remain reachable during these hours.Why Choose Us?Contribute to medical research that helps patients access new treatments Predictable schedule: Monday–Friday, 9:00–18:00 CET (availability for inbound calls) Low to medium call volume, allowing time for studying or asynchronous freelance work Fully remote position International, supportive team environment Opportunity to gain experience in clinical research and patient engagementYour ResponsibilitiesRespond to inbound patient inquiries via phone and email Provide friendly, high-quality customer support (no sales involved) Conduct initial patient screening Guide patients through the process until they are connected with the study site Document interactions in our systemsYour QualificationsFluent Dutch (native / C2) Fluent English (minimum C1) – operational company language Educational background in life sciences, healthcare, or a medically related field Experience with phone-based customer service (call center experience is a plus) Strong communication and organizational skills Comfortable working with multiple digital systems Quiet home office workspace Reliable internet connection (minimum 25 Mbps download / 5 Mbps upload)Your ApplicationWe're seeking freelancers for project-based collaboration (ca. 6 months). If this has sparked your interest, we'd love to meet you!*To take the first step, we kindly ask for a brief voice recording from you (via Vocaroo.com). Tell us about yourself for up to one minute. Once you've made the recording, copy the link, and paste it into your application. *We're excited to receive your full application, along with your salary expectations (EUR per hour)All references are intended for individuals of any gender.Job Types: Project-based, ca. 6 monthsApplication Question(s):Please attach a brief voice recording (via Vocaroo.com). Tell us why you would like to work with us (part in English, part in Dutch). Once you've made the recording, copy the link and paste it into your application.Language:English fluently (minimum C1) (Required) Fluent Dutch (L1 speaker with a minimum of C2 level) (Required)License/Certification:Freelance setup or arrangement in place for this role (required)Work Location: Remote#J-18808-Ljbffr