Operations Analyst (Remote)

About Freestyle LanguagesWe aspire to build a sense of community and connection through a larger vision tied to cultural awareness and language learning. We use and practice language in a relevant social context based on our Freestyle-created multimedia-based innovative curriculum.Job DescriptionPrimarily responsible for carrying out the company’s operations. This includes time spent running the business: setting up classes and technologies, and communicating with instructors and learners, plus time spent researching, co-designing and implementing processes and technologies to help the organization scale. ResponsibilitiesOPERATIONS ANALYSISBuilds dashboards to report on client, learner and instructor progress and performance within and across a class session.In conjunction with operations team, design/develop (spreadsheet, db) and maintain tools to help increasingly streamline the operational lift required to run FreestyleResearches and configures software needed to support Freestyle operations (e.g., apps, databases, etc)ONLINE LEARNING OPERATIONSManages the full life cycle of the learning management system and works with the Course Coordinator to ensure maintenance is done regularly.Helps with staffing, class lists, and organization of virtual classrooms.Supports instructors with tech needs in and out of the virtual classroom.Facilitates cooperation and ensures processes move seamlessly between departments.ADMIN & CUSTOMER SERVICEMeets customer needs, offers options, resolves problems, and follows up with learners & customersImplements / updates learner, class and course changes as needed to address client needsCoordinates and trains one or more Operations Interns.*The company reserves the right to add or change duties at any time.Minimum QualificationsEducation: Bachelor's degreeFully bilingual - fluency in Spanish/English Excellent verbal and written skillsModerate / expert skill with spreadsheet formulas and tables (e.g., Google Sheets, Excel)Working knowledge of database programs (e.g., Airtable, SmartSheets)Ability to document process and system requirements effectivelyAbility to work efficiently with minimal supervisionAbility to organize and manage work from multiple work streamsHigh attention to detailApplicants must be legally authorized to work for any employer in the United StatesPreferred QualificationsMore than 2 years of related experienceWorking knowledge of task automation applications (e.g., Zapier, Make)Versed in software selection and evaluation processesComputer science, data analytics or other, technical business backgroundPay$20-$25/hr depending on qualifications and locationBenefits & PerksYou will be eligible for the benefits that Freestyle Languages offers. These benefits include:Paid vacation following 90 days of employmentInternet upgrade fee reimbursement (as needed)Essential equipment for remote setting, including earphones, microphone, and cameraEqual Opportunity EmployerFreestyle Languages is an Equal Opportunity Employer. Employment opportunities at Freestyle Languages are based upon one's qualifications and capabilities to perform the essential functions of a particular job. All employment opportunities are provided without regard to race, religion, sex (including sexual orientation and transgender status), pregnancy, childbirth or related medical conditions, national origin, age, veteran status, disability, genetic information, or any other characteristic protected by law. Learn more about your EEO rights as an applicant.  This Equal Employment Opportunity policy governs all aspects of employment, including, but not limited to, recruitment, hiring, selection, job assignment, promotions, transfers, compensation, discipline, termination, layoff, access to benefits and training, and all other conditions and privileges of employment. You may view our Manifesto here to learn more about our equal opportunity.Employment Eligibility VerificationIf hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at Freestyle Languages.E-VerifyFreestyle uses E-Verify to check the work authorization of all new hired employees effective August 2020. For more information about E-Verify, please see the following:E-Verify Poster (English & Spanish) [PDF]Right To Work Poster (English & Spanish) [PDF]