VoIP Engineer

Payrate: $54.00- $54.33/hr. Summary:This engineering position supports the activation, migration, modification and/or troubleshooting of various Client's VoIP services provided to our end-user customers and vendors in the Public Sector. Engineers manage a daily schedule of service activities and interact with multiple internal and external parties, performing configurations, modifications and deletions in Client's's network and provisioning systems. Responsibilities:Verify/validate order details and work scope, perform pre-install testing, resolve any issues that could impact service or delay the due date.Process telephone number ports and verify completion.Complete new telephone number activations.Complete service/TN migrations between different VoIP products.Complete the removal of system translations associated with service disconnects.Lead customer and vendor activation conference bridges.Perform call traces to verify correct end-to-end call routing... troubleshoot and resolve issues as necessary.Perform collaborative service installation and troubleshooting activities with peer workgroups.Drive escalations with the appropriate internal/external teams for resolution.Complete all assigned tasks in Client's's workflow systems within the required SLA.Document detailed notes in applicable engineering systems/applications. Must have Skills:Well-versed in overall telecommunications, particularly Voice over IP (VoIP)Strong customer service/vendor management experienceWillingness to work rotating shifts including occasional weekends and holidaysAbility to obtain a government security clearance Desired Skills:Experience with routers, switches, firewalls, session border controllers and connectivity correlation from end-to-endWorking knowledge of Cisco Broadsoft/BroadworksFamiliarity with IP phones, analog gateways, paging and adjunct equipment (Polycom, Ribbon, Cisco, Audiocodes)Working knowledge of Sonus switches and associated network componentsWorking knowledge of Microsoft Office applications (Excel, Word) and/or Google Workspace (Gmail, Sheets, Docs, Drive) Education/Certifications:Technically aligned Associate’s Degree or Bachelor's Degree. one or more years of relative work experienceDesired certifications - (CCNA, CCNP, and/or other vendor equivalents) Pay Transparency: The typical base pay for this role across the U.S. is: $54.00- $54.33/hour. Non-exempt positions are eligible for overtime at a rate of 1.5 times the base hourly rate for all hours worked in excess of 40 in a work week, or as required by state or local law. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience. Full-time employees are eligible to select from different benefits packages. Packages may include medical, denmatch, lifeion benefits, health savings accounts with qualified medical plan enrollment, 10 paid days off, 3 days paid bereavement leave, 401(k) plan participation with employer match,  life and disability insurance, commuter benefits, dependent care flexible spending account, accident insurance, critical illness insurance, hospital indemnity insurance, accommodations and reimbursement for work travel, and discretionary performance or recognition bonus. Sick leave and mobile phone reimbursement provided based on state or local law.   Consent to Communication and Use of AI Technology: By submitting your application for this position and providing your email address(es) and/or phone number(s), you consent to receive text (SMS), email, and/or voice communication whether automated (including auto telephone dialing systems or automatic text messaging systems), pre-recorded, AI-assisted, or individually initiated from Aditi Consulting, our agents, representatives, or affiliates at the phone number and/or email address you have provided. These communications may include information about potential opportunities and information. Message and data rates may apply. Message frequency may vary. You represent and warrant that the email address(es) and/or telephone number(s) you provided to us belong to you and that you are permitted to receive calls, text (SMS) messages, and/or emails at these contacts. You also acknowledge and agree to Aditi Consulting LLC’s use of AI technology during the sourcing process, including calls from an AI Voice Recruiter. AI is used solely to gather data and does not replace human-based decision-making in employment decisions.  Calls may be recorded.  Consent is not a condition of purchasing any property, goods, or services. You may revoke your consent at any time by replying “STOP” to messages or by contacting privacy@aditiconsulting.com. For information about our collection, use, and disclosure of applicant's personal information as well as applicants' rights over their personal information, please see our Privacy Policy . #AditiConsulting