Operations Manager

We are seeking a talented and dedicated Onsite property manager to join our team in managing and growing a unique luxury landscape hotel nestled in the heart of the Texas Hill Country, "Onera". - On-call position that also provides flexible schedule. Take control of your schedule in a way that suits you! Responsibilities: 1. Property Operations: Oversee day-to-day operations of the property, ensuring seamless functionality and a top-notch guest experience. 2. Guest Services: Implement and maintain high-quality guest services, ensuring that guests receive exceptional service throughout their stay. 3. Maintenance and Facilities: Conduct light property maintenance, landscaping, and facility upkeep to ensure they meet the highest standards of luxury and functionality. Manage teams of service providers that handle more complex maintenance / upkeep concerns. 4. Staff Coordination and Quality Assurance: Ensure Onera staff and vendors complete all tasks assigned to them each day and that the quality of work completed is up to the standards of a luxury hotel. 5. Compliance: Follow and ensure vendor compliance with standard operating procedures: checklists, daily, weekly, and monthly quality assurance checks, compliance software, etc. 6. Guest Liaison: address guest issues and interact with them as-needed in an extremely friendly manner befitting a luxury hotel 7. Guest Experience Support: Assist in setting up in-room guest packages Qualifications: 1. Experience: Minimum of 2 years of experience in property management or hospitality management, preferably in the luxury and/or outdoor hospitality industry. 2. Customer Focus: Strong commitment to providing exceptional customer service and creating memorable guest experiences. 3. Maintenance Skillset: Strong maintenance foundations - Ideally someone who can handle a variety of different repairs & light improvements. 4. Communication Effective communication skills, both written and verbal, with the ability to interact professionally with guests, staff, and vendors. 5. Flexibility: Willingness to work a flexible schedule, including evenings, weekends, and holidays as needed. 6. Knowledge: Familiarity with Texas Hill Country and an understanding of the local culture and attractions is a plus. We look forward to reviewing your application and welcoming a new member to our team dedicated to delivering unparalleled luxury experiences in the heart of the Texas Hill Country. *Our company is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.* Job Type: Part-Time Benefits: Flexible schedule Schedule: Day shift Evening shift Holidays On call Work Location: In person Job Type: Part-time Pay: $66,792.00 - $74,880.00 per year Expected hours: 32 – 40 per week Schedule: Day shift Evening shift Every weekend Monday to Friday Morning shift Rotating weekends Weekends as needed Weekends only Application Question(s): A client is upset about a service delay. He's speaking loudly and attracting attention. What would you do? A. Acknowledge his feelings and explain how you'll try to speed things up B. Politely ask him to calm down and explain that getting upset won't help speed things up C. Explain that all clients are equally important and you're doing your best D. Suggest he contact the customer service hotline E. Direct him to speak to your supervisor Ahmad is working with his team when another supervisor comes up to him and says, "You should keep an eye on the incompetent people who work for you. They left a mess yesterday that my team had to clean up." Ahmad was unaware of the incident. What should Ahmad say to her? A. Tell her that he'd prefer to talk about it in private later B. Tell her that she's being unprofessional C. Ask her if she has proof that his team left the mess D. Thank her for letting him know and promise to talk to his team E. Apologize for the mess on behalf of his team You want to increase repeat visits to your retail store. The store already has steady foot traffic. What would you do? A. Start a loyalty program to reward customers based on how often they come in and how much they spend B. Spend more on advertising to build brand awareness and attract new customers C. Cut prices to increase foot traffic and sales D. Gather customer feedback via online surveys and in-store feedback kiosks to improve customer satisfaction E. Nothing; steady foot traffic suggests your current retention strategies are working Experience: Customer service: 1 year (Preferred) Ability to Commute: San Marcos, TX 78666 (Required) Ability to Relocate: San Marcos, TX 78666: Relocate before starting work (Required) Work Location: In person