VSC Claims Supervisor

We are a fast-growing company looking to expand our team with people who have great character, take pride in their work, and want to build a career. If this sounds like you, we would love to hear from you!We are seeking a highly skilled and detail-oriented VSC Level 3 Claims Adjuster to join our team. As an VSC Level 3 Claims Adjuster, you will play a vital role in our company's claims administration process, specifically related to automotive extended warranty claims. You will be responsible for accurately assessing and processing extended warranty claims, ensuring compliance with company policies and procedures, and providing exceptional customer service to all stakeholders involved.What we offer:Competitive compensation with bonus/incentive potentialPayroll processed weekly with direct depositHealthcare options including medical, vision, and dental401(k) savings and retirement plansLife insurancePaid time offGrowth opportunitiesWhat we are looking for:Equivalent experience in Claims Administration or a related field5+ years of recent experience in automotive claims administration or a similar roleStrong understanding of automotive systems, components, and repair processesFamiliarity with warranty regulations, guidelines, and best practices within the automotive industryExceptional attention to detail and analytical skillsExcellent communication and interpersonal skillsAbility to handle multiple claims while maintaining accuracy and efficiencyProficiency in using claims management systems and softwareStrong problem-solving and decision-making abilitiesAbility to work independently and collaboratively in a team environment. High level of professionalism and attention to detailPass drug screening and background checkProactive, reliable, and trustworthyTakes pride in their work and enjoys working as part of a teamProtects the organization's value by keeping information confidentialSelf-starter, needing little or no supervisionOverview of this position's responsibilities:Actively participate in daily planning and assignments of claims. Assist in mentoring team members - Answer adjuster questions coach on claims processes; Auditing team members claims for accuracyEnsure Customer Service Standards are met with regard to Service Level Agreements (SLA's) and Key Performance Indicators (KPI's)Monitor daily adjuster claims activity to ensure balanced claims loading of adjusters and reassign tickets/claims if necessary Review and evaluate automotive extended warranty claims submitted by customers, dealerships, and repair facilitiesVerify claim information, including coverage, eligibility, and supporting documentationConduct thorough investigations and assessments to determine the validity of claims and contract coverageCollaborate with internal departments and external parties to gather relevant information and resolve claim-related issuesEnsure compliance with company guidelines, industry regulations, and legal requirements throughout the claims administration processAccurately and efficiently process claims within established timelinesCommunicate claim decisions, approvals, and denials to appropriate parties promptly and professionallyProvide exceptional customer service by promptly addressing inquiries, concerns, and escalations related to warranty claimsMaintain accurate and organized claim records and documentationIdentify trends and areas for process improvement and contribute to the development and implementation of enhanced claims-handling proceduresThere are ample opportunities for growth within the company and potential advancement opportunities! Join us and take the next step in your career! Apply now and become part of our dynamic team.