Desktop Support Analyst

Job Title : Desktop Support Analyst Location : Malvern, PA 19355 Duration : 12+ months Job Description: · Exp. in End User Computing (EUC) · Exp. in onsite physical hands support · Exp. in onsite feet technical support · Exp. in Hardware Support · Exp. in Software Support Responsibilities: · Provide onsite physical hands & feet technical support to Company Authorized Users · Resolve incidents and problems associated with EUC devices. · Perform reactive troubleshooting to effectively identify potential incidents or problems and attempt to eliminate them to occur in the future. · Setup new hire devices - desktops/laptops and install any applications needed as per the user onboarding request. · Install, upgrade and repair EUC equipment (desktops, laptops, monitors, and associated peripherals) · Provide software break/fix services and replacement of non-warranty assets for end users. · Configure and support end users on mobile computing platforms. · Provide on-site hardware support for general troubleshooting and problems for end user computing technologies. · Provide basic/SOP based support for problems pertaining to end user device applications like MS Office, MS Teams, Cisco Jabber, COTS software etc. · Provide walk-up/tech bar support at the Company specified locations for quick assistance and resolution. · Utilize ITSM tool and other Company systems to track and report on end user issues and requests. · Coordinate with other technical/non-technical teams as needed to resolve the end user issues/requests. · Provide White Glove support for VIP Users (including desktop devices, mobile devices, display screens, video systems, docking stations, communication devices, direct attached printers, local printers, scanners etc.) · Support Authorized Users in connecting or attempting to connect to corporate network and assist in the coordination and completion of accessing LAN, print, and file services; connection to WAN; and accessing appropriate LAN segments. · Create, change, and remove printer configurations and queues based on requests. · Perform basic troubleshooting and provide smart hands support for Video · Conferencing/Collaboration/Telephony devices like digital displays, VoIP/Desk Phones, web cams and other audio/video devices. Job Type: Contract Schedule: 8 hour shift Ability to commute/relocate: Malvern, PA 19355: Reliably commute or planning to relocate before starting work (Required) Experience: Customer support: 1 year (Preferred) iOS: 1 year (Preferred) Windows: 1 year (Preferred) Work Location: In person