Dynamics Contact Center Architect

Skills Mandate – Dynamics 365, Power Apps, Contact center like Call center, Copilot 365, should be in Architect role Digital Contact Center Transformation Architect We are looking for a senior, hands-on Digital Contact Center Transformation Architect to own the technical direction and outcomes of a modern, digital contact center platform (the new MS Dynamics 365 Contact Center). This role is focused on driving measurable performance across digital channels (chat, messaging, email), leveraging AI, Copilot, and automation, and serving as a trusted onsite advisor to business and technology stakeholders.