IT Systems Support 3

Job DescriptionJob Title: IT Systems Support 3Position Description: Protingent Staffing has an exciting contract IT Systems Support 3 with our client located in Corvallis, OR.Job Description:Reporting to the Helpdesk Supervisor, the IT Systems Support 3 works collaboratively with all departments throughout the organization to ensure the smooth operation of IT related equipment and software.This position is expected to follow through on support requests, changes, and projects as necessary to ensure customer support standards are met or exceeded.Job Responsibilities:Identifies and procures the hardware and software needed to satisfy user requirementsInstalls hardware and peripheral components such as monitors, keyboards, printers and disk drives.Loads appropriate software packages such as operating systems, networking components and office applicationsAssists in the customization and adaptation of existing programs to meet user requirements.Provides telephone, in-person and online support to end-users.Coordinates support activities within the Information Technology group. This may include server, networking, and security related activities.Provides updates, status and completion information to supervisor, manager, and/or users, via voice mail, e-mail or in-person.This position serves as an escalation point for more complicated support requests.Assists with coverage of the support desk as needed.This position is expected to take the lead on assigned projects and coordinate with other parties as needed to drive completion.Job Qualifications:Education/Certification: A minimum of a 4-year degree in an IT related field is required.Alternatively, candidates with a 2-year degree plus an additional 4 years (10 total) of applicable full-time work experience, or no degree and an additional 6 years (12 total) of applicable full-time work experience may be considered in lieu of the minimum degree.Experience: A minimum of 6 years of full-time, highly applicable working experience is required with a 4-year degree.Knowledge of the following topics is preferred:Required Windows client support 7/10/LTSB/LTSC/SAC *One or more Windows OS requireRequired 802.3 wireless networksRequired Understanding of layer 2 switchingRequired Two factor VPNRequired Windows server 2008/2012/2016/2019Required Active Directory user administrationRequired Exchange user administrationRequired Understanding of User Access ControlRequired IP telephony - adds/moves/changes/conference systems/media bridgeRequired Basic understanding of security principalsPreferred Phone support - iPhone, Android, UEM, Apple DEP, KNOXPreferred Limited support - iMac, MacBook, iPadPreferred Limited support - Unix, LinuxPreferred Disk imaging productsPreferred Endpoint backup productsIndustry Requirements: Eligible to work under Department of Energy 10 CFR Part 810.Job Details:Job Type: ContractPay Range: $40-$65/hr.Location: Corvallis, OR (Onsite)Benefits Package: Protingent offers competitive salaries, insurance plan options (HDHP plan or POS plan), education/certification reimbursement, pre-tax commuter benefits, Paid Time Off (PTO), and an administered 401k plan.About Protingent: Protingent is an Award-Winning provider of top-tier Engineering and IT talent, trusted by companies at the forefront of innovation — from Software and Aerospace to AI, Clean Tech, Medical Devices, and Connected Technologies. We’re passionate about making a positive impact by connecting exceptional talent with meaningful opportunities and helping our clients build the future.