Client Partner Manager

Join Leverage Lab and help us revolutionize marketing and advertising!About Leverage LabAt Leverage Lab, we’re all about helping businesses grow by making the most of their customer data. Our cutting-edge, cloud-based tech and proven strategies unlock the true power of enterprise customer data, delivering massive ROI for our clients.About the role:Do you have analytical skills, strategic thinking, and relationship-building abilities ? CPMs combine strategic client management with business development to guide the implementation of customer data infrastructure for three primary business cases:Personalizing Customer Experiences – Driving Better PerformanceReporting & AnalyticsCreating new first party data driven productsFull time in Kansas City, MO or remoteOperational AccountabilitiesThe Client Partner Manager is responsible for ensuring our clients realize the maximum value from their first-party data, data infrastructure and marketing technology investments, and Leverage Lab products and services. This role has particular focus on guiding the implementation of customer data infrastructure for 3 primary business cases:Personalizing Customer Experiences – Driving Better PerformanceReporting & AnalyticsCreating new first party data driven productsYou will work closely with clients to understand their objectives, develop tailored strategies, and deliver exceptional results that drive business growth and ROI. This role requires a combination of analytical skills, strategic thinking, and client management abilities.Key Responsibilities:Client Relationship ManagementLead overall relationship with assigned clients, which includes supporting on-boarding, implementation, training, and increasing adoption and utilization of first party data in activationProactively engage with clients to understand their business needs, challenges, and goals, and identify opportunities for value-added solutions.Serve as the primary point of contact for client inquiries, escalations, and strategic discussions, ensuring prompt and effective resolution of issues.Manage the delivery of contracted services cross-functionally with internal teams, including leading digital marketing campaign management, managing and QAing dashboard reporting, driving audience segment creationManage renewals and upsell opportunities; support sales and client partnersPerformance Monitoring and ReportingEstablish key performance indicators (KPIs) and metrics to measure client satisfaction, retention, and expansion.Maintain customer success metrics and share the value of our products and services to our clientsMonitor client health and engagement levels, proactively identifying areas of improvement and opportunities for intervention.Prepare regular performance reports and presentations for senior leadership, highlighting client success stories, challenges, and strategic recommendations.Leadership & ManagementFoster a collaborative and positive team culture focused on delivering exceptional service and value to clients.Collaborate with activation specialists and campaign managers, providing guidance, support, and mentorship to ensure the team’s success.Work closely with other departments such as sales, product development, implementation and other client partners to ensure a coordinated approach to client success.Education: Higher education – diploma in communication, marketing, or similar field.Required Experience:A minimum of 5 years experience in saas client success, digital marketing operations, or program management related industry experiences.Demonstrated track record of client relationship development and serviceProven experience coordinating work cross-functionally within an organizationMedia and/or eCommerce industry experience a plusPrior experience working with Customer Data Platforms a plusRequired Skills:Excellent written and verbal communication skillsMust be customer-focused. Helpful, organized, insightful, and solution-oriented.Strong relationship management, organizational and project management skillsStrong interpersonal communication skillsUse logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approachesTechnical aptitudeWhy Join Us?• Ownership: Everyone here has a stake in the company’s success.• Impact: Your work will directly contribute to our clients' success and our rapid growth.• Innovation: We value creativity and encourage you to bring your ideas to life.• Growth: We're aiming to grow quickly and sell the company within three years, offering a significant payout for our team.If you're ready to take on a challenging, rewarding role where you can make a real impact, apply now and let's build something amazing together!Benefits:• Company sponsored health insurance• Paid time off• 401(K) with match• Reward program• Semi-yearly bonus