Customer Service Representative

Customer Service Representative (Springfield or Branson Locations)$15-$18 per hour plus performance-based bonusesAre you a decisive, high-energy professional who thrives in a fast-paced environment?At Aire Serv, Mr. Rooter and Dryer Vent Wizard, we don't just need a "Customer Service Rep" we need a true Customer Experience Champion. Someone who understands that customer experience is not just a title but a process that defines the company - to - customer relationship. If you are an assertive problem-solver who loves to "own" the day and can turn a customer's concerns into 5-star solutions, you belong here.Why You'll Want to Join Our TeamOrganization & Trust: We value our team members and don't micromanage. We do provide feedback and coaching to ensure we give you the tools, training and the ability to manage your customer relationship.High-Pace Environment: Your day will move fast. You'll handle customer calls, coordinate with office and field teams, all while making a difference in our customers' lives.Performance-Based Rewards: $15-$18 per hour plus bonuses tied to your ability to resolve customer issues and earn new business.Modern Tools: Work with top-tier systems like ServiceTitan to ensure 100% accuracy and world-class documentation.Your ResponsibilitiesCommand of our calls: As part of the team, you handle simple to complex customer calls that require sound judgment, active listening, and empathetic, responses.Solve the "Unsolvable": Our customers contact us at time of need and rely on our ability to respond quickly and with solutions to ease their burden.Drive Revenue & Retention: Use your influential skills to perform outbound engagement for renewals, estimate follow up and scheduling of visits.Maintain Process & Data Integrity: Ensure 100% of calls and customer information are documented accurately in ServiceTitan, maintaining strict compliance with company standards. How We'll Measure & Support Your Success Resolution Rate: Achieve first-contact resolution on 90% of calls.Mitigating Cancelations: Work with customers wanting to cancel scheduled work.Customer Satisfaction: Maintain a high Net Promoter Score (NPS) by delivering "world-class" service.Process & Data Accuracy: 100% accurate documentation and processing. Job Requirements: Administrative experience preferredStrong written and verbal communication skillsDetail-oriented with strong data entry skillsPositive Attitude and likes to laugh!Team player who can also work independentlyGeneral computer knowledge, including Microsoft Office productsTyping skills are a mustAvailable to work alternating weekly schedules, including some weekends and overtime.