IT Support Engineer

RemoteFix Engineer Integrity Technology Solutions | Bloomington, IL Hybrid Work Environment Become the Trusted Technology Expert Our Clients Rely On At Integrity Technology Solutions, we don't believe technical support is just about fixing problems. It's about building trust, solving challenges, and helping our clients succeed through technology. We're looking for a RemoteFix Engineer who combines strong technical skills with exceptional customer service. In this role, you'll serve as a dedicated technical resource for an assigned Client Success Team, working closely with clients to resolve issues, provide guidance, and deliver an outstanding support experience. If you enjoy troubleshooting technology, helping people, continuously learning, and being part of a collaborative team, we'd love to hear from you. What You'll Do As a RemoteFix Engineer, you'll be the first point of contact for many of our clients' technology needs. You'll work directly with end users, resolve technical issues, communicate solutions clearly, and collaborate with other engineers to ensure every client receives exceptional service. You'll become familiar with the businesses you support, allowing you to provide more personalized, efficient, and proactive technical assistance. In This Role, You Will: ✅ Troubleshoot and resolve a wide variety of end-user technology issues ✅ Serve as a trusted technical resource for your assigned clients ✅ Manage service tickets from intake through resolution or escalation ✅ Deliver outstanding customer service through proactive communication ✅ Support Microsoft 365, Windows environments, Active Directory, mobile devices, printers, and workstation technologies ✅ Collaborate with Systems Support Engineers, Network Engineers, Technology Strategists, and Client Success Partners ✅ Participate in client meetings to better understand business operations and technology goals ✅ Document solutions and contribute to shared team knowledge ✅ Identify opportunities to improve processes and elevate the client experience ✅ Continue growing your technical skills through training, mentorship, and hands-on experience More Than a Help Desk Position At Integrity, our RemoteFix Engineers aren't anonymous technicians working through endless queues. You'll be aligned with a dedicated Client Success Team and develop meaningful relationships with the clients you support. Over time, you'll gain a deep understanding of their technology environments, business processes, and operational priorities. That familiarity allows you to provide faster support, better recommendations, and a more personalized experience for every client interaction. What You'll Be Working On You'll troubleshoot and support technologies such as: Microsoft Windows operating systems Microsoft 365 and Office applications Active Directory user administration Workstation hardware and software Mobile devices and tablets Printer and peripheral issues Password and user access concerns Network connectivity issues Remote access technologies Security and endpoint protection technologies You'll also collaborate with senior engineers when more advanced technical expertise is needed, giving you valuable opportunities to learn and expand your skills. Who Thrives in This Role? Successful RemoteFix Engineers are: Technology enthusiasts who enjoy solving problems Strong communicators who can explain technical concepts in simple terms Calm and professional under pressure Naturally curious and eager to learn Organized and detail-oriented Team players who enjoy collaborating with others Customer-focused and committed to service excellence Adaptable and comfortable working in a fast-paced environment Qualifications Required At least 1 year of IT support experience in a client-facing role Experience troubleshooting Windows operating systems and Microsoft 365 environments Working knowledge of Active Directory administration Understanding of networking fundamentals such as IP addressing, DNS, and connectivity troubleshooting Experience supporting workstations, peripherals, and mobile devices Strong verbal and written communication skills Ability to manage and prioritize multiple support requests effectively Commitment to delivering an exceptional client experience Ability to work independently while contributing to a collaborative team environment Preferred Experience working in a Managed Service Provider (MSP) environment Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field Industry certifications such as: CompTIA A+ Network+ Security+ Microsoft Certifications Cisco Certifications Experience with ConnectWise or other professional service management platforms Career Growth Opportunities We believe in developing talent from within. This role provides valuable exposure to: Client relationship management Advanced troubleshooting and engineering practices Cybersecurity awareness and best practices Professional IT service delivery Cross-functional collaboration with specialized technical teams Whether your long-term goal is Systems Engineering, Network Engineering, Security, Professional Services, or Client Strategy, you'll gain experience that supports your professional growth. Why Join Integrity Technology Solutions? At Integrity, you'll join a team that values collaboration, accountability, continuous improvement, and exceptional client service. We work hard, support one another, and invest in our employees' growth. You'll have opportunities to learn from experienced engineers, contribute meaningful ideas, and make a direct impact on the success of both our clients and our organization. Our goal isn't simply to resolve tickets. It's to become trusted technology partners for the organizations we serve. Work Environment This position follows a hybrid work model, combining remote work flexibility with in-office collaboration. The role includes: Frequent interaction with clients via phone, email, remote support sessions, and virtual meetings Occasional travel to client locations for onsite troubleshooting and support Participation in an on-call rotation Extended computer use Occasional lifting of technology equipment weighing up to 50 pounds A fast-paced environment requiring strong prioritization, adaptability, and attention to detail