Incident commander

We are looking for an experienced Incident Commander to lead real-time Major Incident Management for Webex/Spark services in a fast-paced enterprise environment.📍 Location: Texas🤝 Background Check & Meet-and-Greet: Mandatory🔹 Key Responsibilities:• Lead Major Incident (IM) and Problem Management (PM) activities end-to-end• Manage incident bridges and drive resolution across cross-functional teams• Coordinate with engineering, platform, cloud, and network teams to restore services within SLA• Provide executive-level incident communication, status updates, and RCA summaries• Utilize ServiceNow for incident/problem tracking and governance• Perform technical triage across Cloud, Kubernetes, VMware, Linux, and Networking environments• Drive continuous improvement in operational readiness and incident workflows✅ Mandatory Skills:• Strong experience in Incident & Problem Management• Excellent bridge handling and stakeholder communication skills• Hands-on experience with ServiceNow or other ITSM tools• Working knowledge of Cloud Architecture, Kubernetes, VMware, Linux, and Networking⭐ Nice to Have:• ITIL Certification• Experience with ElasticStack, Kibana, Grafana• Familiarity with JIRA, ThousandEyes, SolarWinds, and monitoring tools