Administrative Support Specialist - Tool Support

Administrative Support Specialist – Tool SupportLocation: Remote Duration: Contract (Temporary through the end of the year)We're seeking a temporary Administrative Support Specialist to manage tool support operations for our agent teams. This role is the operational backbone for agent tool access — ensuring agents have what they need to work, resolving basic tool issues, and cleanly closing out access when agents leave. The ideal candidate thrives in a fast-paced, multi-site environment and can juggle competing priorities without dropping the ball.Key ResponsibilitiesTool Provisioning: Set up and grant tool access for new agents ahead of training/class start dates, ensuring all required systems are ready on day oneBasic Troubleshooting: Field and triage tool-related issues; resolve straightforward problems directly and escalate more complex ones to the appropriate teamCross-Functional Liaison: Act as the go-between for agents and technical/support teams, following up on open tickets and keeping all parties updated until issues are resolvedDeprovisioning: Promptly revoke tool access for agents who exit the team (attrition), ensuring compliance and security standards are metTracking & Organization: Maintain accurate, up-to-date records of tool access status across multiple concurrent classes and sitesCommunication: Provide clear, timely updates to stakeholders (trainers, managers, IT/support teams, agents) on provisioning status and issue resolutionQualificationsStrong organizational skills; able to track and manage multiple concurrent workstreams across different sites/classes without errorsExcellent written and verbal communication skillsComfortable working cross-functionally and following up with multiple teams to drive issues to resolutionBasic technical aptitude — comfortable learning new tools/systems and performing first-level troubleshootingAbility to work efficiently and meet deadlines tied to class start/end datesPrior experience in administrative support, IT support, or operations coordination preferredProficiency with ticketing systems, spreadsheets, or tracking tools a plusWork EnvironmentTemporary assignment through December 2026EEO: "Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans."