Client Value Associate

About the Role As a Client Value Associate, you will be responsible for owning and elevating the end-to-end client journey. You will manage a portfolio of existing customers with the mission to ensure our clients receive consistent, high-impact service and make the most out of their subscription entitlements. Your work will directly impact customer satisfaction, retention, and growth. You’ll work cross-functionally to align internal teams around client success and continuously improve how we deliver value. Key Responsibilities: Engage with Passion: Interact with your customers all day long Client Journey Management: Map, analyze, and optimize the entire client experience lifecycle—from onboarding to renewal Client Advocacy: Act as the voice of the client, championing their needs and pain points internally to shape service delivery and product evolution Experience Metrics: Monitor customer activities to understand their usage Onboarding & Enablement: Collaborate with Sales, Product, and Operations to ensure seamless onboarding and fast time-to-value for new clients Process Improvement: Identify friction points and design solutions that increase satisfaction and reduce churn Strategic Planning: Participate in executive business reviews, client summits, and account planning sessions with key accounts Client Communications: Follow standardized playbooks, templates, and messaging that ensure consistency and professionalism across all touchpoints. Qualifications 3+ years in client experience, customer success, or account management roles. Proven track record of improving client retention, satisfaction, and operational efficiency. Analytical mindset and inclination for KPI’s Excellent interpersonal and communication abilities (verbal and writing) Experience in B2B SaaS, technology services, or market intelligence preferred. Passion for client-centricity and continuous improvement. What You Bring Obsession for customer engagement and customer satisfaction with B2B customers Great attention to details The ability to drive alignment across sales, product, and delivery teams. A love for solving problems and creating memorable client experiences. Why Green Cabbage? Green Cabbage, the Global Leader in Procurement Intelligence, provides mid-market and enterprise clients with the data and expertise needed to achieve better deals across technology, third-party labor, marketing, and travel & expense contracts. Our flagship platform, OneWorkspace, empowers procurement teams worldwide to access Green Cabbage’s precise, governed intelligence. At Green Cabbage, we foster a collaborative, high-energy, and growth-minded culture. We move quickly, value accountability, and celebrate team wins. If this seems like a fit, we'd love to hear from you! We are an Equal Opportunity Employer and make employment decisions based on merit, qualifications, and business needs. We prohibit discrimination and harassment of any kind based on race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other protected characteristic under federal, state, or local law.