Technical Support Representative
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We’re seeking a Technology Support Specialist with SaaS product support experience to join a fast-moving, fully remote team. This role focuses on supporting a cloud-based platform tied to laundromat payment and management systems, including connected hardware and IoT devices.
Key Details:
Schedule:
100% remote
Sunday–Thursday
Coverage between 10 AM–7 PM CST (40 hour work week)
Location Preference: Mountain or Pacific time zones
Contract-to-Hire: Typically ~90 days, may extend up to 4–6 months due to new training structure
Equipment: All hardware provided and shipped to the candidate
Travel:
Up to 10% to client sites
What They’re Looking For:
1–3 years of SaaS product support experience (NOT traditional IT/MS helpdesk)
Strong understanding of:
IoT ecosystems
Networking fundamentals
Gateways, antennas, Wi-Fi interference
Browser/software troubleshooting
Technologies like Zigbee or Balena are a plus
Experience supporting hardware/software connectivity issues and on-site device troubleshooting
Team Dynamics & Hiring Pace:
Fast interview-to-offer turnaround (often within a week)
Team is undergoing restructuring; leadership is focused on stability and quality hires
Some turnover expected, but they prioritize candidates with relevant technical backgrounds
This is a great fit for someone who enjoys hands-on product support, connected devices, and fast-paced environments with opportunities to convert to full-time.
Job Types: Full-time, Temp-to-hire
Pay: $25.00 - $30.00 per hour
Benefits:
Dental insurance
Health insurance
Vision insurance
Experience:
Technical support: 1 year (Required)
SaaS: 1 year (Required)
Work Location: Remote