Technical Support Representative

We’re seeking a Technology Support Specialist with SaaS product support experience to join a fast-moving, fully remote team. This role focuses on supporting a cloud-based platform tied to laundromat payment and management systems, including connected hardware and IoT devices. Key Details: Schedule: 100% remote Sunday–Thursday Coverage between 10 AM–7 PM CST (40 hour work week) Location Preference: Mountain or Pacific time zones Contract-to-Hire: Typically ~90 days, may extend up to 4–6 months due to new training structure Equipment: All hardware provided and shipped to the candidate Travel: Up to 10% to client sites What They’re Looking For: 1–3 years of SaaS product support experience (NOT traditional IT/MS helpdesk) Strong understanding of: IoT ecosystems Networking fundamentals Gateways, antennas, Wi-Fi interference Browser/software troubleshooting Technologies like Zigbee or Balena are a plus Experience supporting hardware/software connectivity issues and on-site device troubleshooting Team Dynamics & Hiring Pace: Fast interview-to-offer turnaround (often within a week) Team is undergoing restructuring; leadership is focused on stability and quality hires Some turnover expected, but they prioritize candidates with relevant technical backgrounds This is a great fit for someone who enjoys hands-on product support, connected devices, and fast-paced environments with opportunities to convert to full-time. Job Types: Full-time, Temp-to-hire Pay: $25.00 - $30.00 per hour Benefits: Dental insurance Health insurance Vision insurance Experience: Technical support: 1 year (Required) SaaS: 1 year (Required) Work Location: Remote