Country Inn and Suites Red Wing, MN FT 3pm -11pm Guest Service Representative

Job Description Description:The Country Inn & Suites in beautiful Red Wing is hiring for a full-time Front Desk/Guest Service RepresentativeAs a Front Desk Associate, you will be responsible for providing an exceptional guest experience at all times. You will be the first point of contact for our guests and will provide information and assistance throughout their stay. Our Front Desk Associates are the first impression our guests have with our business and it is essential that they create a positive first impression with a professional, energetic, and enthusiastic demeanor in order to provide an exceptional guest experience.Must be available evenings, weekends and holidays.The primary responsibility of our Guest Service Representative is to deliver excellent customer service while interacting with guests during the check-in and check-out procedure.The essential functions of a Guest Service Representative position include:Performing the check-in and check-out processAnswer all incoming and in-house phone callsAssist callers with making and/or changing reservationsAssist all guests as necessary to ensure a positive experienceAbility to work while standing for extended periods of time.Communicate with guests and employees both verbally and in writing to answer questions and provide clear directionAbility to perform laundry duties including sorting, washing, drying and folding dailyRequirements:Candidates must possess the following knowledge, skills, and abilities:Great attention to detailExcellent knowledge of local attractions and entertainment venuesConsiderable knowledge of computer systems for registration, reservations and backup systemsAbove average mathematical comprehension to understand and interpret numbers as they apply to operations in hotelsAbility to read, write, speak and understand the English language to communicate with employees and guestsAbility to effectively interact with internal and external customers, some of whom will require a high level of patience, tact and diplomacy, to defuse anger, collect accurate information and resolve conflictsBENEFITS: Competitive Wages, PTO, Hotel Discounts, Bonus Plan, holiday pay and much more!Education/ExperienceComparable hotel size and scope of experience preferredNote: Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.