Jr. Business Analyst

Job Title: Junior Business Analyst (Customer Relations Focus)Location: Hybrid – Philadelphia, PAPay Rate: $20-$25/hrExperience Level: 1–5 yearsContractOverview:We are seeking a Junior Business Analyst to support customer-focused initiatives through a combination of strong analytical ability and excellent customer service skills. This position will work closely with cross-functional teams on projects related to customer relations, process improvements, and operational support. The ideal candidate is confident communicating with customers, detail-oriented, and thrives in a collaborative team environment.Key Responsibilities:• Assist in gathering, documenting, and analyzing business requirements from stakeholders• Analyze existing business processes and workflows to identify opportunities for improvement• Support customer-facing projects, ensuring a high level of service and communication• Participate in meetings, workshops, and team discussions to track project progress• Assist in developing functional and technical specifications• Identify and document risks, issues, and potential solutions• Support system testing, implementation, and post-implementation activities• Help create training materials and user documentation• Provide ongoing support to end users and internal teamsQualifications:• 1–5 years of experience in business analysis, customer service, or a related field• Strong analytical and problem-solving skills• Demonstrated ability to interact confidently with customers and stakeholders• Excellent communication skills (written and verbal)• Ability to work both independently and within a team environment• Highly detail-oriented with strong organizational skills• High School Diploma required (Bachelor’s degree preferred)Top Skills:• Analytics• Customer Service• Communication and stakeholder interactionEqual Opportunity Employer/Veterans/DisabledTo read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacyThe Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:• The California Fair Chance Act• Los Angeles City Fair Chance Ordinance• Los Angeles County Fair Chance Ordinance for Employers• San Francisco Fair Chance Ordinance