Python Lead & Gen AI

Job Title: Lead Python Engineer & Gen AILocation: San Ramon, CA(Onsite)Duration: 12+ MonthsJob DescriptionWe're looking for a senior engineer to own and extend the platform that powers customer support operations, an AI-driven Python/FastAPI service connecting Gladly, Sierra AI, Zoho CRM, and Shopify.What You'll Build AI conversation classification pipelines using OpenAI GPT-4o, AWS Bedrock, and sentence embeddings (BGE/SentenceTransformers) Event-driven serverless backend on AWS Lambda + SQS Integrations with Gladly, Sierra AI, Shopify (GraphQL + REST), Zoho CRM, and SimpleSat Analytics reporting via New Relic NRQL with a React/TypeScript dashboards Develop and Maintain Gladly Configurations and customizations and build tools to help agents develop, configure & test AI agent to interact with customer queries.Required Skills Python FastAPI, async/await, Pydantic, pytest AWS Lambda, SQS, DynamoDB, Secrets Manager LLM integration OpenAI SDK, AWS Bedrock, prompt engineering Sentence embeddings & semantic similarity (SentenceTransformers, cosine scoring) SaaS REST API integrations (Gladly, Shopify, or similar) React + TypeScriptNice To Have New Relic NRQL K6 load testing / TypeScript automation scripts SAML2 / auth middlewareSkills: python lead engineer,shopify,aws,gen ai