Customer Success Associate

Job Description HRFP is seeking a highly-motivated, self-starter individual to be a part of our Managed Support Services Department. We are providing the opportunity to work hands-on with the SAP SuccessFactors HCM application at multiple customer installations coordinating business processes, payrolls, and downstream business applications. We are asking that you be willing and open to learning as much as possible as quickly as possible. The one thing we promise is that the more you are willing to put into this endeavor, the more you will learn, and faster you will become a truly valuable contributing member of our fast-growing organization!Job ResponsibilitiesThe Customer Success Associate job responsibilities include, but are not limited to:Address Customer tickets and requests in a timely mannerReview and troubleshoot errors; coordinate with the client(s) where master data correction is neededAssist with data imports/exportsCoordinate payroll approvals with the client(s)Assist with payroll processing and postingAssist with Statutory ReportingCoordinate transmission of forms with client(s)Coordinate meetings with clients and other HRFP resources as neededCreate "How-To" Documentation for tasks and processesManage client requests via a ticketing portal and coordinate with technicians to resolve each ticketPerform time and performance reportingPerform analytics on ticket statistics to ensure we are maintaining a high level of customer satisfactionOther administrative duties as neededStandard Working Hours10am-7pm CSTMonday - FridayPreferred SkillsAn ideal employee will possess the following skills:Self-motivated with excellent communication and interpersonal skillsStrong organizational and analytical skillsInterest in new technologiesPaying close attention when receiving information and drawing out more information than received in normal discourseGathering, analyzing, and evaluating issues and information to come to an unbiased conclusionFinding solutions to problems and understanding the steps used to solve the problemWeighing the evidence and options at hand to determine a specific course of actionPaying close attention to an issue, topic, or interaction in order to retain information for the futureWorking with individuals and other groups to achieve common goalsInferring what others are thinking by observing themBudgeting and allocating time for projects and goals and structuring schedules to minimize conflicts and maximize productivityGenerating ideas, concepts, or inferences that can be used to create new thingsDesiring to learn and understand new or unfamiliar conceptsConceiving and thinking about new ideas, concepts, or imagesPracticing rules and standards that guide conduct and guarantee rights and fairnessIdentifying and understanding the emotional states of othersWorking with others, coordinating efforts, and sharing resources to accomplish a common projectWithstanding setbacks, avoiding discouragement, and persisting toward a larger goalRequired QualificationsExcellent English language, oral, and written communication skillsUS Citizenship or authorization to work in the United StatesCompensationCompetitive salary depending on experienceHealth insurance including HSA spending account, Dental and VisionPaid Time Off & Holiday Pay401kCompany Contact Informationemail: careers@hrfocalpoint.comFacebook: www.facebook.com/hrfocalpointLinkedIn: www.linkedin.com/company/hr-focal-pointTwitter: twitter.com/hrfocalpointCompany DescriptionHR Focal Point (HRFP) is a rapidly growing technology consulting company. We specialize in the implementation and support of the on-premise and cloud-based Human Experience Management (HXM) applications from SAP, the largest enterprise resource planning software company in the world. At HR Focal Point we are passionate about helping our customers find the right SAP solutions and tailoring the system and our services to fit their unique needs. Our goal is to deliver the highest quality of service to our clients.We are always looking to expand our company with people who share our passion and enthusiasm for creating the best experiences for our customers. Our Managed Support Services (MSS) Team provides personalized, ongoing support to our clients through implementation and beyond. This SuccessFactors consultant position will provide an exciting opportunity to build long lasting client relationships and continually improve and build on their respective systems.Company DescriptionHR Focal Point (HRFP) is a rapidly growing technology consulting company. We specialize in the implementation and support of the on-premise and cloud-based Human Experience Management (HXM) applications from SAP, the largest enterprise resource planning software company in the world. At HR Focal Point we are passionate about helping our customers find the right SAP solutions and tailoring the system and our services to fit their unique needs. Our goal is to deliver the highest quality of service to our clients. \r\n\r\nWe are always looking to expand our company with people who share our passion and enthusiasm for creating the best experiences for our customers. Our Managed Support Services (MSS) Team provides personalized, ongoing support to our clients through implementation and beyond. This SuccessFactors consultant position will provide an exciting opportunity to build long lasting client relationships and continually improve and build on their respective systems.