Customer Service Representative

Position: Customer Service RepresentativeCompensation: $18 - $19 /hour, depending on experienceLocation: Irving, TexasInceed has partnered with a great company to help find a skilled Customer Service Representative to join their team!Join an exciting opportunity to work in a dynamic environment in Irving, Texas. As a Customer Service Representative, you will be the first point of contact for customers, handling inbound mortgage servicing calls. This role is perfect for someone with call center experience looking to expand their skills in the mortgage industry. The role is open due to company expansion, and you will be part of a supportive team that values customer satisfaction.Key Responsibilities & Duties:Handle inbound mortgage servicing calls professionallyProvide accurate information and resolve customer inquiriesMaintain detailed records of customer interactionsCollaborate with team members to improve customer serviceEnsure compliance with company policies and proceduresIdentify and escalate issues to appropriate departmentsMeet or exceed daily call handling targetsParticipate in training sessions to enhance service skillsRequired Qualifications & Experience: Previous call center experienceStrong communication and interpersonal skillsAbility to handle high volume of calls efficientlyDetail-oriented with strong problem-solving skillsProficient in using computer systems and databasesNice to Have Skills & Experience: Experience in the mortgage industryFamiliarity with mortgage servicing processesAbility to work in a fast-paced environmentPerks & Benefits: 3 different medical health insurance plans, dental, and vision insuranceVoluntary and Long-term disability insurancePaid time off, 401k, and holiday payWeekly direct deposit or pay card depositIf you are interested in learning more about the Customer Service Representative opportunity, please submit your resume for consideration. Our client is unable to provide sponsorship at this time.We are Inceed, a staffing direct placement firm who believes in the possibility of something better. Our mission is simple: We’re here to help every person, whether client, candidate, or employee, find and secure what’s better for them.Inceed is an equal opportunity employer. Inceed prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. #IND