Head of Operations

Location: Los Angeles / Greater SoCal (with travel) Employment Type: Full-time About WowNow WowNow is an AI-driven, distributed manufacturing platform that brings personalized creation closer to consumers. Our machines combine CNC, UV printing, and intelligent software to enable on-demand production across retail, events, and partner locations. We are building the next generation of localized manufacturing — and we're looking for a hands-on technical leader to make sure every machine runs at its best. Role Overview The Lead Technician plays a critical role in ensuring WowNow machines are installed correctly, operated at peak performance, and supported throughout their lifecycle. This role owns installation & commissioning, operational excellence, after-sales service, and acts as the technical backbone for agents, operators, and outsourced service partners. This is a hands-on + leadership role, not a bench technician. Key Responsibilities Lead on-site installation, setup, calibration, and commissioning of WowNow machines Ensure machines are configured to operate at optimal efficiency, stability, and output quality Verify electrical, network, and site readiness; coordinate with landlords, malls, or operators as needed Document installation standards, checklists, and best practices 2. Operational Excellence Ensure machines consistently achieve maximum production efficiency and output quality Monitor recurring issues and optimize workflows, materials usage, and machine settings Work closely with product, engineering, and operations teams to feedback field data Support pilot locations and new use-case deployments Own troubleshooting, repair, and preventive maintenance strategy Diagnose mechanical, electrical, and software-related issues Define service SLAs, spare parts strategy, and escalation procedures Support warranty and post-warranty service processes 4. Outsourced Service Management Manage and coordinate third-party technicians and service vendors Train, certify, and evaluate outsourced service providers Ensure service quality, response time, and cost efficiency Act as final technical escalation point when needed 5. Agent & Partner Training Train agents, operators, and partners on: Daily operation & safety Basic troubleshooting & maintenance Quality control standards Develop training materials, SOPs, and onboarding documentation Qualifications 5+ years of experience in equipment installation, field service, or technical operations Strong hands-on background in electromechanical systems, automation equipment, CNC, printing equipment, or similar machinery Experience supporting distributed or multi-site deployments is a strong plus Comfortable managing vendors and external service teams Ability to train non-technical users and partners clearly and patiently Willingness to travel within the U.S. as needed Strong sense of ownership, reliability, and problem-solving mindset Nice to Have Experience with CNC, UV printing, robotics, or industrial automation Experience working with agents, franchisees, or channel partners Familiarity with SOP creation, service documentation, and training programs Startup or early-stage company experience What Success Looks Like Machines are installed right the first time Production runs smoothly with high efficiency and consistent quality Downtime is minimized and issues are resolved fast Agents and partners operate confidently and independently Outsourced service teams meet WowNow's technical and quality standards Why Join WowNow Be part of building a new category of localized manufacturing Direct influence on product quality, customer experience, and scale Fast-growing team with global ambitions Lori Vision Studio Inc (The Company) is committed to providing all employees with an equal and fair working and living environment free from intimidation, abuse, exploitation, or sexual assault. The Company prohibits discrimination against any employee based on race, color, ethnicity, religion, gender, age, sexual orientation, disability, or any other legally protected status in all labor practices, including hiring, promotion, compensation, and work assignments. J-18808-Ljbffr