Operations Support Specialist

DescriptionJoin a team where innovation meets impact. As an Operations Support Specialist, you’ll play a critical role in driving efficiency, supporting cutting-edge technology in the field, and helping our teams perform at their best. This position offers a unique blend of hands-on field support, data-driven decision-making, and cross-functional collaboration—perfect for someone who thrives in a fast-paced, growth-oriented environment and wants to make a meaningful difference across the organization.Job SummaryThe Operations Support Specialist will provide crucial support to the Operations Business Support Manager in optimizing operational processes and enhancing productivity. This role involves assisting in process improvements, project management, data analysis, and ensuring effective cross-functional coordination. This position reports directly to the Operations Business Support Manager and supports all departments of business directly and indirectly.Core ValuesCulture of Safety – Safety is always job #1A Growing Tradition: Plants, Personally, Financially and ProfessionallyEmployee Owned – Personal Pride in Success with an Owners MentalityExceptional Customer Experience – Delighting our Clients with our Products and ServicesGood Neighbors – Community Pride – Sharing our SuccessRespectability – Treating Others as we want to be treatedDuties/ResponsibilitiesOperational SupportAssist in the implementation and monitoring of operational strategiesSupport process optimization initiatives to enhance productivity and efficiencyHelp develop and track performance metrics and KPIsProject SupportSupport project planning, coordination, and executionMonitor project timelines and deliverables, ensuring adherence to deadlinesAssist in resource allocation and management for various projectsTechnical Field SupportSupport Company transition to electric equipment by becoming a product expert in equipment, charging solutions, and infrastructureLead robotic, RC, and autonomous mowing program owning implementation, training, and research into new solutionsSupport Crews in the field to ensure that tech solutions are providing operational efficienciesPerform or coordinate minor upkeep, troubleshooting, and routine maintenance of equipment as needed to ensure safe and effective operationCross-Functional CollaborationFacilitate communication and coordination between different departmentsSupport cross-functional teams to ensure seamless operationsAssist in the preparation and dissemination of operational reports and updatesGeneral SupportProvide general administrative support to the operations team as neededAssist in the preparation of reports, presentations, and documentsHandle correspondence and communication, both internal and externalRequirementsFamiliarity with process improvement methodologies (e.g. Lean Six Sigma) is a plusComfortable with technology and its use in the fieldAbility to design and lead formal and informal trainingStrong organizational and time-management skillsExcellent written and verbal communication abilitiesAnalytical skills with a focus on data-driven decision-makingAbility to work independently and as part of a teamEducation And ExperienceBachelor’s degree, Trade School, or other vocational training 3+ years of experience in operational support or a similar rolePhysical RequirementsProlonged periods of sitting at a desk and working on a computerMust be able to lift 15 poundsMust be able to travelOvernight stays may be requiredSalary Description$65k -$70k