AV Technician

Akkodis is seeking an AV Technician for a leading AV integrator on an Onsite AV Support Technician role supporting a major global pharmaceutical company's executive conference environment in East Hanover, NJ. Job Posting: AV Technician, Executive Meeting SupportOverviewWe are seeking an experienced AV Technician with a strong background supporting C-Suite executives and senior leadership. This role provides end-to-end meeting support for onsite, hybrid, and virtual meetings, ensuring a seamless, high-touch client experience from scheduling through execution. The ideal candidate is calm under pressure, highly professional, and technically strong across modern collaboration platforms and conference room AV systems. The position also delivers webcasting scheduling and support services across multiple regions, with a strong focus on operational excellence, documentation, and SLA compliance.Travel may be required, up to 20 percent per month (varies by business needs; not always required).Key ResponsibilitiesProvide start-up and dedicated end-to-end support for on-site, hybrid, virtual, and webcasting events, including high-visibility meetings for C-Suite and senior leadership.Support end users in the operation of AV systems and collaboration technologies, including direct assistance and training as needed.Create, schedule, and manage webcasting/live broadcast events Coordinate with internal teams, service providers, and webcasting vendors to gather requirements, align resources, troubleshoot issues, escalate as needed, and ensure services operate within SLA expectations.Perform regular conference room checks, certifications, and preventative maintenance to established standards, including basic troubleshooting and fault isolation, break fix, software updates, and component replacement and reinstallation tasks (for example: projector lamps and filter cleaning).Complete administrative and operational tasks including service ticketing, request and incident updates, maintenance tracking, and documentation in accordance with SOPs and customer safety and procedural guidelines.Maintain and improve service documentation, coordinate updates to end-user tools and interfaces, participate in resolver team calls, and provide periodic and ad hoc reporting for supported services.Required QualificationsProven experience as an AV Technician or similar role supporting enterprise meeting environments. Strong understanding of AV fundamentals: signal flow, conferencing audio best practices, camera framing, lighting basics, and troubleshooting methodology.Demonstrated experience providing direct support for C-Suite and executive stakeholders (high-visibility, time-sensitive meetings).Strong working knowledge of industry collaboration tools (for example: Microsoft Teams, Zoom, Webex) including meeting scheduling, configuration, and live support.Excellent customer service, communication, and professionalism; able to interact confidently with senior leadership and their support teams.Ability to prioritize multiple requests and remain composed in fast-paced environments.Preferred QualificationsExperience supporting Cisco and Lenovo Microsoft Teams Rooms and Cisco Webex hardware and technologyExperience supporting Collaboration tools such as Microsoft Teams, Global Meet, Teams Live Event, Polling/Survey Technology3+ Years Experience supporting executive/C-Suite Level associatesExperienced with fully integrated AV environments, advanced control platforms, and corporate conference room technology standardsProven success supporting off-site events with portable AV systems, including onsite setup, operation, and high-quality audio/video captureServiceNow ticketing experience and comfort working within SLAs.Familiarity with client discovery processes and supporting execution; identifying meeting requirements from assignment to completionTravel and ScheduleTravel may be required up to 20 percent per month (varies by business needs; not always required).Flexibility to support occasional early mornings, evenings, or high-priority events as needed.What Success Looks LikeExecutive meetings start on time with reliable audio, video, and content sharing.Stakeholders experience proactive communication, polished execution, and fast issue resolution.Meeting spaces remain consistently ready through preventative checks and strong operational discipline.Maintaining adherence to SOPs to ensure consistent workflow and high-quality service.If you are interested in this role, then please click APPLY NOW.Equal Opportunity Employer/Veterans/DisabledBenefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.akkodis.com/en/privacy-policyThe Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:· The California Fair Chance Act· Los Angeles City Fair Chance Ordinance· Los Angeles County Fair Chance Ordinance for Employers· San Francisco Fair Chance OrdinanceSeniority LevelEntry levelIndustryHospitals and Health CareIT Services and IT Consulting