IT Operations & Tier 3 Support Analyst (MSP Environment) (USD 3-4K/month FTE + benefits)

3 to 6 years of total experienceCLT / FTE (all major benefits included)Operations Analyst with experience in Managed Service Provider (MSP) environments, combining operational responsibilities with advanced Tier 3 support for infrastructure and network-related issues. Proven ability to manage complex incidents, perform root cause analysis, and ensure stable, high-performing systems for global clients.Experienced in supporting end-to-end service delivery, including system monitoring, incident management, escalation handling, and performance optimization. As a Tier 3 Support Analyst, responsible for resolving high-impact and technically complex issues, collaborating with engineering teams, and implementing long-term solutions to prevent recurrence.Strong background across infrastructure and network operations, with a solid understanding of operational workflows, SLAs, and service delivery models. Focused on improving efficiency, reducing downtime, and maintaining service reliability in fast-paced environments.Fluent in English, with excellent communication skills to interact with international stakeholders, technical teams, and non-technical users. Comfortable working across time zones and cultures, ensuring clear communication and effective collaboration in fully remote settings.Based in Latin America and experienced in remote work environments, demonstrating high ownership, accountability, and proactive problem-solving. Known for a detail-oriented and analytical approach, with a strong commitment to continuous improvement and operational excellence.Passionate about optimizing systems, strengthening service delivery processes, and contributing to scalable, resilient infrastructure environments.