HVAC Service Coordinator

Fidelity Mechanical Services, the premier provider of Mechanical HVAC design, installation, and service in the Mid-Atlantic region, is looking for a Service Coordinator to join our Sparks, MD team! Primary Responsibilities: Dispatching: Efficiently receive and process incoming service requests from clients via phone, email, or other communication channels. Prioritize and dispatch HVAC service technicians based on urgency, location, and skillset.Scheduling: Coordinate and schedule HVAC service appointments, considering customer availability, technician availability, and service requirements. Optimize the routing and scheduling of technicians to minimize travel time and maximize efficiency.Communication: Maintain clear and timely communication with clients, HVAC service technicians, and other team members. Provide updates on technician arrivals, delays, and any changes to scheduled appointments. Ensure effective communication between technicians and clients to address any questions or concerns.Documentation: Accurately record and maintain detailed service records, including client information, service requests, technician assignments, and work performed.Customer Service: Deliver excellent customer service by providing a friendly and professional experience during all client interactions. Handle customer complaints or issues with empathy and resolve them in a timely manner.Team Collaboration: Collaborate with HVAC service technicians, and other team members to ensure seamless service delivery. Share relevant information and feedback to improve overall operational efficiency. Qualifications: "Can do" attitude with a team player mentalityCustomer Service orientedExcellent time management, multi-tasking, and organization skillsExcellent written and oral communication skillsStrong problem-solving, and analytical skillsAt least 1 year of customer service experienceAt least 1 year of experience in the HVAC industry or dispatching is a plus!High school diploma or equivalent Why You'll Love Working Here: Competitive pay and benefits packageHealth and Wellness: Comprehensive medical, dental, and vision plans to keep you and your family covered, including free preventative care and affordable prescription options.Life and Disability Insurance: Company-paid life insurance and disability coverage, with options to enhance your benefits.Retirement Savings: 401(k) plan with a generous company match to help secure your future, with immediate vesting.Paid Time Off: Enjoy paid holidays and a PTO plan that grows with your years of service.Opportunities for Career Advancement and Professional Development: We provide education assistance to help you grow your skills and career.Extra Perks: Flexible Spending Accounts, employee discounts, and 24/7 confidential support through our Employee Assistance Program.Medical InsuranceDental InsuranceVision InsuranceLife & Disability Insurance401(k) with Company Match Wage Range: Hourly Rate: $25.00 to $32.00 per hourCommensurate with experience. This range represents a general guideline; however, a number of factors are considered when determining base pay offers such as the scope and responsibilities of the position and the candidate's experience, education, skills, and current market conditions. About Us: Fidelity Mechanical Services is the premier provider of HVAC/Mechanical design, installation, and service in the Mid-Atlantic region. We provide precision end-to-end Mechanical and Energy Solutions for some of the nation's leading developers, property managers, mission-critical facilities, and Fortune 500 companies. For over 75 years, our mission has been to create high-performance buildings by applying the latest in energy efficiency technologies and to deliver Proactive, World-Class Service.