Administrative Support Specialist

Front Desk Professional We are a small, established Acupuncture & Functional Medicine practice seeking an exceptionally organized, emotionally grounded, and conscientious Front Desk Professional who is highly responsible, proactive and productive throughout the day. This role is ideal for someone who values structure, takes initiative, and follows through to maintain a smooth, well-run front office. As the first point of contact for our patients, you'll play a critical role in making them feel welcome and ensuring that their needs are met. You will also be interfacing with our team of 5 providers to support them in caring for our patients. We are seeking a candidate who demonstrates emotional maturity, reliability, collaborates well with team members and has excellent verbal and written communication skills. Health care office experience preferred, but willing to train the right person from other professional service backgrounds. Key Responsibilities Engage with patients, providers, staff and all visitors with a positive and friendly attitude Manage phone calls and scheduling with accuracy and attention to detail Coordinate patient flow and handle essential front desk duties efficiently Ensure accuracy of daily billing and payments using EHR Software and Excel Maintain composure at all times in our fast paced, busy environment What We’re Looking For: Someone Who Is... Calm under pressure; does not escalate when others are stressed Able to regulate their emotions and promote harmony among the team Reliable, punctual, and consistent Organized and detail‑oriented An effective communicator and able to navigate difficult conversations respectfully Compensation & Growth $20/hour during onboarding and training period Increase up to $22/hour after 90 days upon meeting 30/60/90 day benchmarks Annual review with potential for raise Hiring Timeline You must answer all 5 application questions to be considered. We are reviewing applications thoughtfully and with discretion. We will contact strong candidates promptly. Job Type: Full-time Pay: From $20.00 per hour Benefits: 401(k) 401(k) matching Employee discount Paid time off Application Question(s): Describe a work environment where you do your best work. Tell us about a time you had to stay calm when someone else was upset or demanding. What did you do? How do you keep yourself organized when there are many small details to track? How does your previous experience align with our position that would make your the best candidate for the role? What about this role appealed to you? Work Location: In person