Store Director

STORE DIRECTOR, LUXURY HOME RETAIL STORE LOCATION: NEW YORK, MIDTOWN EAST POSITION SUMMARY The Store Director is the key leader responsible for overseeing daily operations, driving revenue growth, and fostering a culture of teamwork and excellence in a dynamic multi-story retail & showroom experience. This role involves strategic planning, team leadership, client relationship management, and ensuring the store aligns with brand standards to achieve sales targets and profitability. KEY RESPONSIBILITIES Develop and implement new and diverse sales strategies to drive revenue and nurture profitable relationships with clients Lead and inspire a team of sales associates and support staff through training, performance evaluations and professional development Oversee store operations, including inventory management, visual merchandising, floor layouts, and compliance with health, safety, and operational standards Cultivate exceptional client experiences by building long-term relationships, personalizing services, and implementing new loyalty programs to enhance repeat engagement Monitor KPIs such as sales metrics, customer feedback,operational efficiency; prepare reports and recommend improvements Oversee and support an Events & Experience specialist to manage ongoing events and space rentals at the store; an Arts specialist with good network of potential customers for our art pieces; and a CRM specialist for client acquisition and retention improvements Collaborate with corporate team on marketing initiatives, product assortments, and store events and space rentals for external corporate or private events Manage budgets and resource allocation to ensure financial health while supporting growth opportunities like popups or events Stay informed on industry trends in luxury home retail, including digital integration, to innovate and grow QUALIFICATIONS 5-10+ years of progressive experience in luxury retail, with at least 3-5 years in a leadership role such as Store Manager or Director, ideally in home goods, furniture, or lifestyle brands Proven track record of driving sales growth and achieving KPIs in a competitive city Strong interpersonal and communication skills, with the ability to build relationships at all levels, including high-net-worth clients Knowledge of luxury home retail trends, visual merchandising, and operational retail systems Ability to manage and grow business areas such as interiors, art and hospitality; and oversee a strong events business Entrepreneurial mindset with excellent problem-solving, analytical, and decision-making abilities Availability for flexible hours, including weekends and evenings, as required in retail