Director of Transportation

Director of TransportationLead and oversee all daily dispatch operations, ensuring efficient routing, scheduling, and on-time delivery performance across the trucking fleetManage and direct dispatch team members, providing coaching, performance management, and ongoing training to improve productivity and accuracyCoordinate outbound and inbound shipments, assigning drivers and equipment based on capacity, priority, and service requirementsDevelop and optimize delivery routes to reduce fuel costs, mileage, and transit times while maintaining high service levelsMonitor real-time dispatch activity, proactively resolving delays, service issues, or route disruptionsOversee driver communication, ensuring clear instructions, compliance with schedules, and adherence to company policies and DOT regulationsTrack and analyze key performance indicators (KPIs) such as on-time delivery, cost per mile, driver utilization, and load efficiencyManage freight billing processes, ensuring accurate invoicing, rate application, and timely submission to customersReview and reconcile transportation costs, including fuel, tolls, detention, and accessorial charges, identifying opportunities for cost savingsCollaborate with accounting and finance teams to ensure billing accuracy, margin control, and profitability of shipmentsMaintain and oversee dispatch systems, TMS platforms, and GPS tracking tools to ensure accurate load visibility and reportingEnsure compliance with all federal, state, and local transportation regulations, including DOT, safety, and hours-of-service requirementsBuild and maintain strong relationships with drivers, carriers, and third-party logistics providers to support operational efficiencyCoordinate with warehouse, operations, and customer service teams to align dispatch schedules with order fulfillment and delivery expectationsHandle escalated customer issues related to deliveries, providing timely resolutions and maintaining high customer satisfactionAnalyze transportation data and reporting to identify trends, inefficiencies, and areas for process improvementDevelop and implement standard operating procedures (SOPs) to streamline dispatch workflows and ensure consistency across the teamManage fleet utilization, ensuring optimal use of company assets and minimizing downtimeOversee carrier selection and negotiation when outsourcing loads, ensuring competitive rates and reliable servicePrepare and present operational reports to senior leadership, highlighting performance, challenges, and strategic initiativesLead continuous improvement initiatives focused on cost reduction, service enhancement, and scalability of dispatch operationsSupport budgeting and forecasting for transportation and dispatch-related expensesEnsure proper documentation and recordkeeping for all shipments, billing, and compliance requirementsDrive a culture of accountability, safety, and operational excellence within the dispatch function