Customer Service Representative I - PRN

OverviewLocation:Ball Memorial Hospital2401 W. University AveMuncie, IN 47303Schedule: ONSITE ONLY - PRN including Weekends, Mornings, Afternoons, Evenings, Nights – Rotating HolidaysTraining is 5-7 weeks Monday-Friday on all 3 shiftsWe are searching for a team-oriented, energetic individual who takes pride in providing excellent service to patients, team members, and providers to join our team at IU Health, Ball Memorial Hospital. As a Customer Service Representative for over 100+ offices, you will be the primary contact for all of IU Health in the East Central Region functioning as the operations command that answers, routes, and manages critical and non-critical calls 24 hours a day, 365 days a year.Key Responsibilities:Handling Internal and External CallsScreening Patient InformationPaging, Documenting and Handling Operational/Facility Needs and Emergency ProceduresDispatching IU Health PoliceUtilizing & Scheduling Internal and External ProvidersProviding Directory ServicesExperience with the following will be considered:Proficiency with Computers & Telephone Inquiries Required Customer Service Experience RequiredKnowledge of Medical Terminology Preferred Strong Verbal CommunicatorStrong Interpersonal SkillsCall CenterMedical Office/Healthcare Facility Experience PreferredRequirements:High School Diploma/GED is required.Requires 0-3 years of relevant experience.Requires proficiency in Microsoft Office.Requires the ability to manage time effectively in a fast-paced environment.We are an equal opportunity employer. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.