Senior Director, Patient Financial Experience

Your future role at a glance Location: Remote Department: Revenue Cycle Schedule: Full-Time, Days Salary: $146,000.00 - $248,200.00 per year Eligible for an annual bonus incentive Life at Ascension: Where purpose meets opportunity Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 99,000+ associates to bring their skills and expertise every day to reimagining healthcare, together. Recognized as one of the Best 150+ Places to Work in Healthcare and a Military-Friendly Gold Employer, you'll find an inclusive and supportive environment where your contributions truly matter. Benefits that help you thrive Comprehensive health coverage: medical, dental, vision, prescription coverage and HSA/FSA options Financial security & retirement: employer-matched 403(b), planning and hardship resources, disability and life insurance Time to recharge: pro-rated paid time off (PTO) and holidays Career growth: Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learning Emotional well-being: Employee Assistance Program, counseling and peer support, spiritual care and stress management resources Family support: parental leave, adoption assistance and family benefits Other benefits: optional legal and pet insurance, transportation savings and more Benefit options and eligibility vary by position, scheduled hours and location. Benefits are subject to change at any time. Your recruiter will provide the most up-to-date details during the hiring process. How you'll make an impact in this role This role functions as a high-level individual contributor within the backend acute revenue cycle team and collaborates with peer directors to bridge the strategic gap between hospital operations, the Consumer Experience department, and external vendors. You will oversee the end-to-end enterprise strategy for the self-pay lifecycle includingbad debt vendors to ensure optimal recovery and agency density. This individual utilizes Lean, Six Sigma, or advanced analytics to track and optimize complex process hand-offs between the contact center, billing teams, and external partners to reduce friction in the patient billing journey. You will serve as the shepherd for high-priority patient escalations submitted to the CEO and executive leadership by resolving immediate grievances and implementing systemic root-cause improvements to prevent recurrence. This leader improves the patient experience by analyzing CSR calls and patient feedback to refine billing workflows and reduce friction in the revenue cycle process. What minimum requirements you'll need Education High School diploma equivalency with 5 years of applicable cumulative job specific experience required, with 2 of those years being in leadership/management OR Associate's degree/Bachelor's degree with 3 years of applicable cumulative job specific experience required, with 2 of those years being in leadership/management. What additional preferences we're seeking Candidates must offer extensive revenue cycle leadership experience within a large matrixed hospital system including the direct management of large-scale outsource organizations and complex self-pay ecosystems. Proven expertise in performance tracking and process improvement is required to manage intricate operational hand-offs and present high-level strategic results to executive stakeholders. The position requires a strong background in vendor management and revenue cycle operations. Equal employment opportunity employer Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws. For further information, view the EEO Know Your Rights (English) (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf) poster or EEO Know Your Rights (Spanish) (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRightsSp6.12.pdf) poster. Fraud prevention notice Prospective applicants should be vigilant against fraudulent job offers and interview requests. Scammers may use sophisticated tactics to impersonate Ascension employees. To ensure your safety, please remember: Ascension will never ask for payment or to provide banking or financial information as part of the job application or hiring process. Our legitimate email communications will always come from an @ascension.org email address; do not trust other domains, and an official offer will only be extended to candidates who have completed a job application through our authorized applicant tracking system. E-Verify statement Employer participates in the Electronic Employment Verification Program. Please click here (https://www.e-verify.gov/about-e-verify) for more information.