Epic Analyst- REMOTE

Overview In this role you will support clinical IT services by addressing Epic-based incidents and requests, ensuring timely resolutions to meet SLAs. You will work remotely in the US within the Clinical Service Desk, collaborating with clinicians and IT staff to optimize Epic configurations and workflows. You’ll contribute to knowledge management, training, and continuous improvement of the knowledge base, while mentoring the service desk team. This is an opportunity to impact patient care by enhancing how clinicians use Epic and integrated clinical systems. Compensation / Benefitsmedical, dental, and vision insurance with employer contributionflexible spending or health savings accountlife and AD&D insuranceshort and long term disability coveragepaid time off401k with company match ResponsibilitiesRespond to incidents and requests related to Epic clinical workflows and configurationProactively manage and resolve assigned and unassigned items to meet SLAsHandle incoming calls and follow account-specific processesStay updated on Epic configurations and changesDevelop knowledge management and training content for staffAnalyze closed incidents to improve the knowledge baseAssist and mentor service desk staff Key requirements5+ years of Healthcare Systems-Customer Service experience5+ years of Epic implementation, build and supportExperience with Epic clinical workflows and functionalityCertification or proficiency in one or more Epic modulesExperience in analyzing quantitative and qualitative dataPrevious team leadership experienceExperience in EMR system integration with other clinical systemsService-focused attitude in interactions with clinicians and colleaguesCustomer service mindsetMentoring and coachingAnalytical thinking (quantitative and qualitative)Epic modules proficiency/certificationEpic clinical workflows and functionalityEMR system integration with other clinical systems