Dispatcher

One of our Prominent clients, engaged in Elevator industry is looking for an "Dispatcher" role in Olive Branch, MSJob details:Job title:: DispatcherDuration:: 6 Months (CONTRACT)Location:: Olive Branch, MS 38654 (ONSITE)Shift:: 1st Shift - Monday - Friday (8AM - 5:00PM)Brief about the role:Review, analyze, process and document parts requests in an accurate and timely manner according to company standards.Essential FunctionsProcess PO's from CustomersResearch all parts inquiries, including but not limited to, replacement, foreign, obsolete and inactive parts as well as external vendor material.Process returned goods paperwork, issue credits/debits.Prepare accurate, timely service to internal and external customers to assure the precise part is delivered in accordance with request and company standards.Supply quotes to customers for material in a prompt and accurate manner.Identify and resolve order discrepancies in a timely manner.Resolve customer inquiries via phone or emailHandle high volume calls while performing all other taskLead special projects and other duties as assigned.Experience Preferred:Two or more years of customer service experience in a heavy call volume environment is requiredElevator part knowledge and five or more years elevator technical experience is a plusWorking knowledge of Word, Excel and heavy Outlook is requiredThe ability to read, interpret and comprehend technical drawings and specifications is required.Effective verbal and written communication skills are required.Must be organized and detail-oriented to perform and manage tasks as assigned.