Patient Service Associate - Radiology - Full-Time - Days

Job Description:PURPOSE OF JOB: Supports the daily administrative, scheduling, reporting, and coordination functions of the radiology department to help ensure efficient operations, quality patient care, regulatory compliance, and accurate communication of imaging services and results. This role serves as a liaison between patients, providers, technologists and scheduling teams while coordinating complex and specialty imaging appointments that may require additional clinical review, specialized clearance processes, or provider follow-up. The position is responsible for supporting departmental reporting, data analytics, critical results coordination, regulatory and quality initiatives, and workflow problem-solving activities to help ensure appointments, imaging orders, and results are managed accurately, communicated appropriately, and aligned with departmental, HIPAA, ACR, MQSA, Act 112, and organizational standards.ESSENTIAL FUNCTIONS:Specialty Appointment Coordination Scheduling (60%)Data Analytics and Department Reporting (20%)Regulatory Compliance and Critical Results Coordination (10%)Administrative and Department Support (10%)Job Qualifications:Education: High school graduate or equivalent.B. Experience: Minimum 3-5 years of administrative, scheduling, or operational support experience in a healthcare or radiology setting preferred. Experience with medical terminology, radiology workflows.C. Other Skills:Strong organizational and multitasking skillsAbility to coordinate complex imaging appointments and workflowsKnowledge of medical terminology and radiology proceduresStrong customer service and patient interaction skillsAbility to work collaboratively with providers, technologists, and scheduling teamsCritical thinking and problem-solving abilitiesData analytics, reporting, and auditing skillsAbility to identify workflow issues and assist with corrective follow-up actionsProficiency with Microsoft Office applications, including Excel, Outlook, and TeamsAbility to adapt to changing workflows, priorities, and operational needsStrong time management and follow-through skills