VIP Hotels – FIFA World Cup 26™ (All Host Cities)

Department: Tournament Time Role | EGEmployment Type: Fixed Term ContractLocation: All LocationsDescriptionAt FIFA26, our vision is to unite the world through the greatest sporting event of all time. The FIFA World Cup 26™ will mark the first time that the tournament will feature 48 teams and be hosted by three countries: Canada, Mexico and the USA. This new format will redefine excellence, generating unique opportunities for greater participation and engagement among fans and players across North America and all over the world. Now is your time to become a game changer and join the workforce that will plan and deliver this extraordinary and unforgettable experience.FIFA World Cup 26 Skills FrameworkACCOUNTABILITY: Demonstrate commitment to responsibilities and objectively analyze one’s behavior, while assuming consequences of one’s own actions and/or decisions and learning from one’s mistakes.DECISION MAKING: Ability to identify and swiftly make decisions in critical situations, take initiative and calculated risks, explore alternative solutions, and respond promptly to unforeseen circumstances.INCLUSIVITY: Achieve shared organizational objectives by sharing information with colleagues across all levels and divisions, tangibly influencing others, and maintaining a network of support contacts.INITIATIVE: Capacity to do things on one’s own initiative and to influence the course of events, assume responsibilities, and achieve objectives with a minimum of supervision and control.INNOVATION: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas.LEADERSHIP: Ability to lead one’s contacts/colleagues/partners, encourage teamwork, and delegate authority/decision-making power, as needed, to produce the expected results and make efficient use of the team’s skills and talents.VISION: Ability to perceive the organization's global environmental impact, anticipate decision consequences, grasp organizational missions, and formulate strategic plans.Main Activities and ResponsibilitiesThese evergreen roles support VIP Hotel, FIFA Club, Guest Operations, and Leisure Program delivery for the FIFA World Cup 26™ across official Host Cities in the United States, Mexico, and Canada.Final assignment(s) will be determined based on operational needs and candidate availability.FIFA Club Assistant Manager - Role OverviewReporting to the FIFA Club Manager, the FIFA Club Assistant Manager supports daily FIFA Club operations at assigned VIP Hotels, ensuring consistent service delivery, access control, and an exceptional guest experience.Key ResponsibilitiesSupport all FIFA Club operations, including desk services, F&B, entertainment, staffing, and access controlImplement Guest Management policies and proceduresCoordinate guest needs with Guest Operations, Guest Relations, and Executive OfficeMaintain FIFA Club presentation and readiness throughout operationsPrepare daily operational reports and maintain accurate recordsFIFA Club Coordinator - Role OverviewReporting to the VIP Hotel & Leisure Program Manager, the FIFA Club Coordinator supports frontline FIFA Club operations and guest services.Key ResponsibilitiesAssist with guest greetings, access control, opening/closing duties, and servicesMaintain awareness of FIFA Club offerings and daily schedulesSupport discreet security awareness and guest familiarityCoordinate guest needs with Transport, Accommodations, and Guest RelationsAdapt to changing schedules and operational requirementsGuest Hotel GOP Assistant Manager - Role OverviewReporting to the Guest Hotel Manager, the Guest Hotel GOP Assistant Manager supports hotel-based Guest Operations and VIP hospitality delivery during the tournament.Key ResponsibilitiesSupport Guest Hotel operations and integrated event deliveryAssist with implementation of V/VIP guest experience conceptsAct as secondary contact for infrastructure and guest experience issuesSupport training programs for staff and volunteersCoordinate suppliers, reporting, and operational planningGuest Hotel GOP Manager - Role OverviewReporting to Central Hotel Operations, the Guest Hotel GOP Manager leads Guest Operations delivery at assigned Guest Hotels.Key ResponsibilitiesOversee Guest Hotel operations and VIP hospitality programsLead implementation of guest experience concepts and service standardsServe as primary escalation point for infrastructure and guest issuesManage suppliers, budgets, timelines, and riskMaintain strategic oversight and reporting throughout the tournamentLeisure Program Coordinator - Role OverviewReporting to the VIP Hotel & Leisure Program Manager, the Leisure Program Coordinator supports premium leisure activities for priority guest groups.Key ResponsibilitiesMaintain oversight of leisure offerings, schedules, capacities, and itinerariesEnter and manage bookings within leisure systemsCoordinate with program providers on logistics and guest needsEnsure service delivery aligns with Guest Operations standardsAdapt to schedule changes and guest expectationsVIP Hotel Coordinator - Role OverviewReporting to the VIP Hotel & Leisure Program Manager, the VIP Hotel Coordinator supports daily VIP Hotel guest services and operations.Key ResponsibilitiesSupport welcome desk and FIFA Club guest servicesCoordinate arrivals, departures, gifts, tickets, and package deliveriesMaintain awareness of hotel offerings and schedulesCoordinate guest needs with Transport and AccommodationsEnsure hotel presentation and service standards are maintainedWelcome Desk Coordinator - Role OverviewReporting to the VIP Hotel & Leisure Program Manager, the Welcome Desk Coordinator supports frontline guest engagement at VIP Hotels.Key ResponsibilitiesAssist with guest arrivals, departures, ticket requests, and servicesMaintain awareness of daily hotel operations and offeringsEnsure compliance with Guest Operations policiesCoordinate guest needs with Transport and AccommodationsDeliver a consistent, welcoming guest experienceLocations : Assignments span multiple Host Cities. Not all roles are required in every location.United States: Atlanta, Georgia Boston, Massachusetts Dallas, Texas Houston, Texas Kansas City, Missouri Los Angeles, California Miami, Florida New York / New Jersey Area Philadelphia, Pennsylvania San Francisco, California Seattle, WashingtonMexico: Guadalajara, Jalisco Mexico City Monterrey, Nuevo LeónCanada: Toronto, OntarioYour ProfileEducation & QualificationsBachelor’s or Master’s degree in Management, Sport Management, Business, Hospitality, Marketing, or CommunicationsWillingness to work non-standard hours, including nights and across time zonesWork Experience Manager5+ years in hospitality, guest operations, or event managementExperience managing end-to-end VIP/VVIP hospitality programsSpecialist3+ years in guest operations, hospitality, or event deliveryExperience supporting large-scale or international eventsCoordinator2+ Years Hospitality and Guest Management Experience, with Operational ExperienceExperience with reception, customer service, guest operations, and hospitality, as well as related event services; knowledge of its respective methodologies, planning and controlling tools Experience supporting end-to-end V/VIP hospitality programsLanguagesFluent in English. Spanish and/or French proficiency is a plusTechnologyProficient in MS Office (Excel, Word, PowerPoint, Visio & Project) and planning software and online collaboration toolsEqual OpportunitiesFIFA26 is a proud equal opportunity employer that is committed to diversity, equity, and inclusion and prohibits discrimination of any kind on the basis race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.About FWC2026The FIFA World Cup 26™ will mark the first time that the tournament features 48 teams and will be hosted by three countries: Canada, Mexico, and the United States.This new format redefines excellence, generating unique opportunities for greater participation and engagement from fans and players in North America and all over the world. Now is your time to be a game changer and join the workforce that is planning and delivering this unique and unforgettable experience.