Customer Success Engineer

Job Description This position is fully in-office, M-F in Northwest Austin, TX. Relocation reimbursement is offered for this role if moving from outside the greater Austin, TX area. This is a base + commission role. All potential candidates should read through the following details of this job with care before making an application.The Customer Success Engineers manage the day-to-day performance of customers while striving to maximize ROI and lifetime customer value (LTV). You will be the authority on data, optimization, and support. Learn and sharpen your SQL skills and diagnose integration issues using products like Postman. You will help onboard some of the nation's top companies working in partnership with Account Executives, Account Managers and fellow CX engineers to present a cohesive, team-oriented approach to customers.As a Customer Success Engineer, you will:Accurately onboard clients onto the platformContinually monitor dedicated accounts and make optimizations (bids, budgets, segmentation and overall ROI) to facilitate best performance and consistent improvement, budget fulfillment and overall client retention quarter over quarterBecome a product expert and influence the product roadmap.Provide appropriate product suggestions on a client-by-client basisMinimize churn by enlisting all available corporate resources to solve problems & drive resultsPrepare and conduct regularly scheduled trend and metric reviews with clientsResolve technical, product and account issues as they occurAccurately document all relevant activity in SalesforceWhat we are looking for in a highly qualified candidate:Current Bachelor's degree (or expected graduation by May 2026) from a top school. xmcpwfuDemonstrated interest in data / analytics. Willingness to learn and utilize SQLVery adaptable and open to change in a fast-paced team environmentHigh level of natural curiosity to challenge the status quoExcellent verbal and written communication, presentation, and interpersonal skillsMust be eligible to work permanently in the United States without employer sponsorship at any time now or in the futureBenefits:Highly competitive salary & total compensationCompany-paid gym membership or ClasspassComprehensive, company-paid health, vision, and dental insurance premiums for you and your dependents401(k) retirement plan with 3% employer contributionPaid company holidays and unlimited PTOAwesome company events#ZR